Service Advisor – High Volume Shop

Service Advisor - High Volume Shop | $60K-$90K+

Tom Kadlec Kia | Rochester, MN

Tom Kadlec Kia has proudly served the Rochester community since 1979. As our customer base continues to grow, we are looking for a professional Service Advisor who takes pride in delivering exceptional customer experiences while helping customers properly maintain their vehicles.

This is an opportunity to join a busy, well-supported service department where advisors can build strong relationships with customers and develop a long-term career.

If you thrive in a fast-paced dealership environment and enjoy guiding customers through maintenance and repair decisions with honesty and clarity, we encourage you to apply.

Income Potential: $60,000 - $90,000+ annually (base + performance incentives)

The Opportunity

• High-volume service department with strong customer retention • Advisors typically manage 15-20 repair orders per day • Supported by experienced technicians and organized shop processes • Established customer base and consistent service traffic • Position open due to continued service department growth

If you are currently a Service Advisor but feel limited by technician capacity, inconsistent traffic, or lack of support , this could be the opportunity you've been looking for.

What You'll Do

• Serve as the primary contact between customers and the service department • Listen carefully to customer concerns and document them accurately • Recommend maintenance and repairs based on manufacturer guidelines, mileage, and vehicle condition • Prepare accurate repair estimates for parts and labor • Communicate clearly with technicians and customers throughout the repair process • Provide timely updates so customers feel informed and confident in the work being performed • Review completed repairs with customers and ensure total satisfaction

What We're Looking For

• Previous automotive service advisor experience preferred • Strong communication and organizational skills • Ability to manage multiple repair orders and customers simultaneously • Professional demeanor and customer-first attitude • Ability to confidently present recommended services and maintenance • Valid driver's license required

Why You'll Love Working Here

Tom Kadlec Kia is a dealership that believes in investing in people and building long-term careers . Our team takes pride in doing things the right way while continuing to grow and improve every year.

Benefits Include

• 401(k) with company match (Traditional & Roth options) • Generous paid time off • Medical, dental, and vision insurance • Employer-paid life insurance • Short-term and long-term disability coverage • Critical illness and accident insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) options • 24/7 Employee Assistance Program • Employee discounts on vehicles, service, and parts • Financial planning resources • Paid training and career development • Opportunities for advancement within the organization

Closed on Sundays - dedicated time off for rest and family

Join a Team That Values Professionalism, Integrity, and Customer Care

If you are a motivated professional who enjoys helping customers while being part of a strong team, we encourage you to apply today.

Tom Kadlec Kia - Serving Rochester since 1979