IT Infrastructure Project Leader

▶︎ Job Details ・Job Title: IT Infrastructure Project Leader ・Client: Japanese IT Company ・Working Location: New York NY ・Working style: Hybrid (2 days in-office required) ・Employment Type: Full-time/ Exempt ・Salary: 70-100K / per year ・Benefit: Full benefit(Health Insurance, 401 Match) ・Visa Support: N/A ・Working Hours: 9:00 AM – 5:30 PM (1-hour lunch) ・Language: English (Fluent)

▶︎Key Responsibilities

• Deliver a high level of direct IT infrastructure customer support while assisting project execution under the guidance of a Project Manager
• Promote excellent customer service, ensure effective response times, and provide expert insights into support issues
• Enforce quality of service guidelines and maintain overall customer satisfaction
• Travel to data centers or client sites for on-site technical work
• Support infrastructure projects in collaboration with Project Managers and external vendors
• Troubleshoot infrastructure issues with distributors and manufacturers
• Analyze incident trends and propose preventive solutions and process improvements
• Investigate suspected security events and vulnerabilities in coordination with PSOC and CSIRT teams

▶︎ The right candidate will possess

• Strong analytical mindset and sound judgment
• Continuous focus on quality, efficiency, and service improvement
• Strong organizational skills and commitment to high-quality work
• Ability to handle difficult interpersonal situations related to support issues
• Ability to execute under management direction while collaborating with internal teams and users
• Excellent written and verbal communication skills in English

▶︎ Required Qualifications & Skills

• Design and implementation experience in:
• Cloud Solutions (AWS, Microsoft 365)
• Virtualization (vSphere, Hyper-V)
• Virtual Desktop
• Windows Server (Active Directory, Entra ID, Intune, Exchange)
• Unix Server (Redhat, SMTP server)
• Authentication Infrastructure (SSO, Entra ID, Okta)
• Strong operation and troubleshooting skills in:
• Monitoring tools (AWS CloudWatch, SolarWinds)
• Active Directory, GPO
• Authentication and Access Privilege
• Security tools (SES, Defender, Cybereason, Deep Security)
• Experience working with stakeholders on support-related issues
• Basic Japanese language skills (required for communication with Tokyo HQ)

▶︎Certifications (Preferred)

• AWS
• Microsoft 365
• Security certifications
• ITIL
• PMP