Service Delivery Manager

Service Delivery Manager

Location: Canada (Remote)

About Aequilibrium

Aequilibrium (AEQ) is a Canadian digital transformation and innovation consulting firm helping organizations create remarkable digital experiences through strategy, design, software development, AI, and immersive technologies.

We work with enterprise and public-sector clients across Canada and North America to deliver impactful digital solutions that improve customer and employee experiences.

About the Role

AEQ is seeking a Service Delivery Manager with experience supporting and delivering Canadian public-sector and enterprise technology initiatives.

This role will support proposal development, delivery planning, estimation, staffing coordination, and project execution for digital transformation initiatives across government, healthcare, education, and related sectors.

The ideal candidate combines strong project delivery experience with practical knowledge of Canadian RFP processes and client engagement.

Responsibilities

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Support public-sector and enterprise proposal responses and pursuit activities

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Develop project estimates, staffing plans, delivery approaches, and timelines

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Collaborate with recruiting, leadership, designers, and technical teams during pursuits

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Coordinate delivery readiness for awarded projects

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Lead or support software and digital transformation project delivery

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Manage project risks, dependencies, budgets, schedules, and stakeholder communication

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Contribute to the continuous improvement of delivery processes, proposal assets, and estimation frameworks

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Participate in client meetings, workshops, presentations, and project planning sessions

Qualifications

• 5+ years of experience in project management, service delivery, digital consulting, or technology delivery
• Proven experience supporting, responding to, and contributing to successful RFP/proposal submissions for Canadian public-sector or enterprise clients
• Strong understanding of Canadian procurement and proposal processes , including estimation, staffing plans, and delivery approaches
• Experience leading or supporting digital transformation and software delivery initiatives
• Strong understanding of Agile delivery methodologies and SDLC practices
• Excellent communication, stakeholder management, and organizational skills
• Experience working with cross-functional and distributed teams

Preferred Qualifications

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PMP, Scrum, Agile, or related certifications

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Experience with digital transformation, UX/CX, cloud, AI, or custom software projects

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Familiarity with Canadian procurement and proposal processes

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Experience in consulting or professional services environments

Compensation

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Competitive salary based on experience, $70k-90k per annum

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Performance bonus opportunities

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Flexible remote/hybrid work environment

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Opportunity to work on innovative public-sector and enterprise initiatives across Canada