Client Care Liaison

Client Care Liaison | Emergency | $19-25/hr | Full-Time | First Shift- 7am-4pm | Wed/Thu/Fri + every other weekend | Waukesha, WI

Wisconsin Veterinary Referral Center is looking for a Full-time Client Care Liaison to join our high performing Emergency team at our location in Waukesha, Wisconsin.

WVRC is a leading 24/7 Emergency and Specialty Animal Hospital and is qualified as a VECCS Certified Level 1 Trauma Center. We have three hospital locations in Waukesha, Racine and Grafton - all dedicated to providing patients, clients, and referring veterinarians the highest quality emergency and specialty veterinary medical care.

Schedule and Compensation

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First shift- 7am-4pm, Wednesday, Thursday and Friday, including every other weekend

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Some holidays required

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$19-25.00 per hour depending on experience

Benefits

• Medical - Dental - Vision
• HSA & Flexible Spending Plan Options
• Paid Time Off
• 401k + company match
• Uniform Allowance
• Veterinary Service Benefits
• CE Allowance - Short & Long- Term Disability Options
• Onsite Veterinary Social Worker available to employees & clients
• Extensive training to all new (and existing) employees with our Learning & Development Trainers to advance their skills and career
• Referral Bonuses
• Being a part of a team of elite professionals who prioritize the needs of their patients

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience as a veterinary technician or a skilled veterinary assistant.
• Confident and professional demeanor, with the ability to remain composed in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills, including the ability to effectively explain medical information, medications, and home-care instructions to clients.
• Strong client service skills with a passion for helping others and building positive relationships with clients and colleagues.
• Comfortable managing multiple priorities, staying organized, and taking initiative.
• Ability to work independently while collaborating effectively as part of a team.
• Ability to safely handle pets and assist with restraint when necessary.
• Proficient with computers and basic keyboarding skills.
• Knowledge of veterinary medical terminology, medication handling, lab sample management, prescriptions, and aftercare instructions preferred.
• Previous experience with client communication, including answering phones and interacting with clients in person.
• Ability to stand and walk for the duration of the shift.
• Fluent English skills (speaking and reading) are required; fluency in additional languages is a plus.

As a Client Care Liaison , you’ll serve as a vital connection between our medical teams and our clients. You’ll help guide pet owners through complex medical information, provide support during emotionally challenging moments, and ensure clients feel informed, respected, and cared for throughout their experience at WVRC.

This position allows you to continue using your veterinary knowledge and compassion — without the physical demands of lifting patients, working on the floor, or long clinical shifts.

What you'll do

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Collaborating with Veterinarians : Work with the department and Veterinarians to maximize department schedule efficiency.

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Communication : Accurately receive, relay, and distribute phone, fax, voice mails and email messages, ensuring prompt responses and follow-ups.

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Client Interaction : Follow up with clients on their current pets condition at home and provide updates to Veterinarian to determine proper course of treatments.

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Estimate & Financial Coordination : Confirming that financial estimates have been signed and deposits completed prior to the appointment date.

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Patient Information : Support the department by requesting and obtaining medical records prior to appointments, ensuring that all patient information needed is obtained. Communicating with department to relay when medical records have been received.

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Prescription Support : Assist with prescription fulfillment and coordinate patient releases in collaboration with the technician team.

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Follow-Up Care : Answer client calls, provide aftercare instructions, and explain follow-up care and medications.

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Team Support : Work closely with the Client Service Specialists to ensure a seamless experience for clients.

This position allows you to continue using your veterinary knowledge and compassion — without the physical demands of lifting patients, working on the floor, or long clinical shifts. If you love the veterinary field but are looking for a position that’s less physically demanding and more client-focused, this may be the perfect next step in your career!

Milwaukee Waukesha, WI Wisconsin Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com..

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. 10672674