Host

The host’s basic function is to provide the guests, either on the phone or in person, with information and support in a professional and gracious manner. The essential hospitality standards must be used at all times: eye contact, smile, speak first and engage in polite conversation with the guest.

Responsibilities

Duties are as follows but are not limited to

• Greet and interact with guests in a friendly and professional manner.
• Provide fair and consistent seating for guests.
• Receive and record reservations by phone or in person.
• Maintain a waiting list of guests. It is the greeter’s responsibility to know what tables are available, who is covering each section, and how to seat guests alternately in each section.
• Accurately handle the paperwork.
• Receive incoming calls.
• Check floor and tables for accuracy and cleanliness.
• Assist in bussing tables as needed.
• Maintain a clean podium. Wipe down menus at the end of each shift and
• replace if damaged.
• Stock Host/Hostess stand.
• Perform other restaurant and customer service-related requests to guests.

Skills

• High school diploma or equivalent.
• One year of restaurant experience.
• OpenTable experience is preferred.
• Good food and service knowledge.
• Pleasant personality.
• Excellent communication skills.