General Affair & IT Support Senior Associate

We are looking for a General Affair & IT Support Senior Associate to manage daily office operations, facilities, company assets, vendors, and first-level IT support for employees. This role will support both operational and technical workplace needs, including office administration, asset management, employee device setup, troubleshooting, onboarding/offboarding support, and vendor coordination.

The ideal candidate is hands-on, service-oriented, organized, and able to ensure that workplace operations and employee support run smoothly.

Responsibilities

• Manage daily office operations, facilities, supplies, vendors, and workplace support needs.
• Maintain company asset inventory, including laptops, office equipment, ID cards, access cards, and other company property.
• Support employee onboarding and offboarding related to assets, accounts, equipment, and office access.
• Provide first-level IT support for laptops, software, printers, Wi-Fi, email/accounts, and basic network issues.
• Prepare and configure laptops/devices for new joiners.
• Coordinate with building management, external vendors, internal IT, HR, Finance, and other teams.
• Maintain documentation for assets, vendor records, invoices, handovers, and support activities.
• Support office maintenance, renovation, relocation, and improvement projects when required.
• Monitor and report recurring operational or IT issues and recommend improvements.
• Ensure all GA and IT support processes follow company policies and documentation standards.

Requirements

• Diploma or Bachelor’s degree in IT, Business Administration, Management, or related field.
• 3–5 years of experience in General Affair, Office Operations, IT Support, Asset Management, or a similar combined role.
• Able to troubleshoot basic IT issues related to laptops, software, printers, Wi-Fi, email, and employee devices.
• Experienced in asset tracking, vendor coordination, facilities support, and administrative documentation.
• Good communication, coordination, and problem-solving skills.
• Service-oriented, responsive, detail-oriented, and able to manage multiple requests.
• Able to work independently and follow up tasks until completion.

Preferred Qualifications

• Experience in a startup, technology, logistics, mobility, or operations-driven company.
• Familiarity with Google Workspace, Microsoft Office, basic networking, ticketing tools, or asset management systems.
• Basic understanding of IT security, access management, and company asset governance.