Systems Technician

Expedient is hiring a Systems Technician to join the Service Delivery & Implementation team. This position will focus on the implementation and delivery of virtual cloud computing services, virtual machines with Windows or Linux OS, and disaster recovery as a service. The Systems Technician will embrace technical challenges with creativity and will act as a trusted advisor to our clients.

Expedient is a managed infrastructure and cloud services provider helping businesses transform their IT operations through hybrid cloud, infrastructure modernization, and increasingly through applied AI. Expedient occupies a unique position between infrastructure operations and applied AI delivery. We hold ourselves to a clear set of values that show up in how we work every day: we exhibit passion, embrace teamwork, demonstrate accountability, show adaptability, and stay focused on results. If that sounds like the kind of team you want to build with, we would love to hear from you.

What You'll Do

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Ensure delivery of standard technical implementations by working to deliver solutions, systems, managed services and virtual environments that are sold to clients

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Follow implementation guidelines, processes and procedures to ensure Service Delivery standards and quality are met

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Ensure appropriate documentation of the implementation is generated, maintained and delivered with the implemented services for effective hand-off and transition to the Operations Support Center (OSC)

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Communicate with project managers, directly with clients and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to client projects

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Off Hours availability for client migrations

What We're Looking For

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2+ years as a systems administrator or Technician responsible for Managed Service Provider (preferred) or Enterprise

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Demonstrates a level of competency with many of the following technologies:

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VMware vSphere v6.7 through v9 with both HCI and storage array backed environments.

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vCloud Foundation, vCloud Director and NSX-T are a plus

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Experience with Nutanix Prism Central, Prism Element, Move, and AHV

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Experience with Data Protection technology

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MFA such as Azure AD / Entra ID, OneLogin, Okta, DUO

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Modern Windows Server operating systems, Active Directory, Remote Desktop Services

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Basic Linux commands (primary focus on Red Hat, Ubuntu, and Rocky)

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Basic networking principles including subnetting, NATs, firewall rules, and VLANs

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The ideal candidate may possess one or multiple industry technical certifications from IT-related vendors like Microsoft, VMware, and Nutanix

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Ability to prioritize and be productive in a fast-paced environment

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Strong troubleshooting skills including the ability to identify and resolve challenging situations

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Excellent written and verbal communication skills

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Outstanding service and response time working with clients

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Passion for learning technologies and curious for new ideas

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Flexibility to be available for scheduled night and weekend implementation projects when required

Education

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Associates degree in a related field

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Applicants without a degree but with demonstrated experience will be considered

This is a hybrid position requiring proximity to one of our eligible office locations which include Baltimore, Cleveland, Columbus, Indianapolis, Pittsburgh, Memphis, Milwaukee, Denver or Phoenix. Sponsorship is not provided for this role.

Salary for this position is directly related to your own experience, knowledge, and skills. Estimated range for this role is $55,000 to $70,000

#LI- Hybrid

WORKING FOR EXPEDIENT

We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.

For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.

We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.

Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.