Call Center - Grand Rapids MI

Location: 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512 Schedule: Full-time | Monday – Friday, 8:00 AM – 5:00 PM

Join Our Team at Applied Innovation!

We’re looking for a reliable, detail-oriented professional to join our Customer Loyalty Center. If you thrive in a fast-paced environment, enjoy helping others, and are tech-savvy, this could be the perfect opportunity for you.

What You’ll Do

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Answer incoming calls and respond to emails with professionalism and care

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Enter service and network-related requests into our system

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Process supply orders accurately and efficiently

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Coordinate and manage service technician call loads to ensure fast, quality support for our clients

What We’re Looking For

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Must be 18 years or older

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Strong communication skills and a client-focused mindset

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Dependable, organized, and attentive to detail

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Proficiency with computers and various software programs

• A positive attitude and a team-player approach
• A high school diploma or GED

What We Offer

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Comprehensive benefits package including medical, dental, and life insurance

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Short-term disability coverage

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401(k) retirement plan

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Paid vacation and holidays

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An onsite fitness center