Claims Training Coach

ARAG UK currently have an excellent opportunity for a Claims Training Coach in our Bristol office. This is a fantastic opportunity to work in an environment where you can help deliver on our commitment to Access to Justice by joining the largest UK Legal Expenses insurer. If you are looking for a career with excellent benefits, culture and training then this is the role for you! We offer a 35-hour working week with no evenings or weekends, and our bright, modern offices are centrally located with the benefit of excellent transport links. Our hybrid working patterns, once your training is complete, are two days in the office each week.

As a Claims Training Coach, you'll play a key part in developing new and existing claims handlers through an academy-style training programme. You'll demonstrate strong facilitation, coaching and feedback to build confident, capable, customer-focused claims professionals.

In addition, you'll support learners throughout their end-to-end journey, ensuring they gain the knowledge, practical experience and behavioural skills needed to handle claims effectively and deliver excellent customer outcomes.

This is a permanent, full-time opportunity which can be based contractually from either our Bristol or Bedwas office, with frequent travel between the two sites.

Key responsibilities will include

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Deliver structured training modules covering claims handling, systems, processes, customer communication and regulatory compliance.

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Facilitate engaging, interactive learning sessions (classroom and virtual).

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Support the onboarding of new joiners through the Claims Academy programme.

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Provide one-to-one and group coaching to build confidence and capability.

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Observe live and simulated claims interactions, providing clear, constructive feedback.

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Identify learning gaps and tailor coaching and support to individual needs.

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Share real-world insights and best practice from your claims handling experience.

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Help learners understand processes and decision points across the full claims journey.

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Promote best-in-class claims handling behaviours aligned to company standards and FCA requirements.

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Work closely with the Training Team Lead to refine academy content and ensure consistency.

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Gather feedback from learners and stakeholders to continuously improve the training experience.