House Guide

About the role

To provide an engaging experience for guests visiting Longleat House, room stewarding and delivering high quality, informative and timely guided tours to groups, in accordance with daily tour schedules. As part of the House Guide Team, you will be responsible for bringing the history of Longleat House to life, ranging over a period of 450 years.

Key Responsibilities

• To steward the self-guided route through the House, imparting sound knowledge and ensuring security and privacy protocols are followed at all times.
• To deliver a variety of first class engaging guided tours throughout Longleat House, providing an exceptional guest experience and helping to bring the House and its stories to life.
• To learn tour content to high standard, and continually develop wider House knowledge to provide guests with detailed information covering 450 of Longleat history.
• Welcoming guests at the designated meeting point and ensuring your tour group is able to leave the house in a timely manner at the end of the tour.
• Be willing and able to deliver a range of tours, including exclusive VIP tours.

About you

• A passion for delivering a great guest experience and willing to go out of your way to do so
• Good team player with excellent interpersonal skills
• Ability to remain calm and efficient under pressure
• Excellent communication skills with a confident and friendly nature
• Be honest, reliable and committed, and enjoy responsibility and exceeding expectations
• You must be aged 16 or over, and above school leaving age to apply for this role.

Your contract

Contracts are available on a zero hour fixed term basis, up until 3rd January 2027. Working hours over a 7 day rota basis, including weekends, evenings and bank holidays as required. The earliest start time could be 09.00am, and the latest finish time could be up to 18.00pm. Positions are available from July .

A little about us

At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat.

With a core business welcoming around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.

Why join the Longleat team?

In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break.

You will receive attractive benefits that include

• 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years' service.
• Unlimited free entry to Longleat for our employees
• Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
• 50% off Membership for Friends and Family
• Discounts on food and beverages and retail merchandise
• Discounts on VIP Experiences and Accommodation
• Discretionary bonus scheme
• Employee Assistance Programme
• Employer contributory pension scheme
• Life assurance scheme
• Perks at work
• Range of flexible working schemes