Automotive Service Advisor

Join the Walt Massey Automotive Family as a Service Advisor! Drive your career forward with a team that puts people first.

If you're looking to build a rewarding career in the automotive industry, Walt Massey Automotive welcomes you! We're not just a dealership - we're a family that believes in delivering an extraordinary experience to every client, every time. As a Service Advisor, you'll play a key role in providing outstanding customer service while supporting our technicians and service team.

We invest in your success with industry-leading training, hands-on learning, and ongoing development opportunities to help you grow and thrive.

What We Offer

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Competitive pay structure

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Health, dental, and vision insurance

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401(k) with company match

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Paid holidays and vacation time

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Paid, in-depth training

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Opportunities for advancement in a growing company

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A supportive, team-oriented work environment

What You'll Do

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Greet customers and manage the flow of service appointments in the drive lane

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Serve as the liaison between customers and technicians, ensuring clear and accurate communication

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Deliver exceptional customer service through prompt, courteous, and knowledgeable interactions

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Maintain a high Customer Satisfaction Index (CSI) in line with company standards

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Answer technical questions related to vehicle issues, warranties, services, and repairs

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Efficiently assign and distribute repair orders to technicians

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Assist in diagnosing vehicle concerns and ordering parts as needed

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Oversee warranty claim submissions and help train and guide service department staff

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Ensure all work complies with dealership policies and industry regulations

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Foster strong relationships with manufacturers and team members

What We're Looking for

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Friendly, organized, and professional demeanor

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Strong leadership and time-management skills

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Excellent communication and customer service abilities

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Proven record of sales or service success preferred

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Ability to work independently and as part of a team

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Tech-savvy with a basic understanding of automotive systems

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Valid driver's license with a clean driving record

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Positive, can-do attitude with a passion for helping others

Why Walt Massey?

At Walt Massey, we don't just sell and service vehicles - we build lasting relationships. When you join our team, you're not just starting a job, you're starting a career with a company that values your contribution and invests in your future.