Lincoln Service Manager

Lincoln Service Manager

Company: Apple Valley Lincoln

Compensation: $96,000.00 - $120,000.00

Are you passionate about delivering a premium service experience and leading a high-performing team? Apple Valley Ford/Lincoln is seeking an experienced Service Manager to oversee our service department and ensure every guest receives exceptional care.

Apple Autos is a 6-brand, 7-location automotive group founded on the belief that people come before profit. Our vision is to be Famous for Extraordinary Customer Experiences with people who are empowered to create growth and loyalty for a lifetime.

As a Lincoln Service Manager, you will lead a team dedicated to providing white-glove service, maintaining OEM standards, and driving operational excellence. If you thrive in a luxury and performance environment and have a passion for leadership, we want to hear from you.

What You'll Do

• Lead and develop the Ford/Lincoln service team, including advisors, technicians, and support staff.
• Ensure premium customer experiences through personalized service and proactive communication.
• Oversee daily operations, workflow, and scheduling to maximize efficiency and profitability.
• Maintain compliance with Ford and Lincoln OEM standards, warranty policies, and safety regulations.
• Monitor KPIs, budgets, and financial performance to achieve department goals.
• Collaborate with parts and sales teams to ensure seamless customer service.
• Drive continuous improvement in processes, training, and customer satisfaction.

What You'll Bring

• 3-5 years of automotive service management experience (Ford or Lincoln experience strongly preferred).
• Strong leadership and team-building skills.
• Exceptional customer service and communication abilities.
• Knowledge of automotive systems, diagnostics, and repair processes.
• Ability to manage budgets, monitor KPIs, and achieve financial targets.
• Proficiency with service management software.
• Valid driver's license
• Regularly required to:
• Sit, stand and walk
• Use hands and arms to handle, feel, or reach
• Speak and hear
• Use close vision abilities
• Operate a vehicle with a valid driver's license
• Occasionally, required to:
• Lift or move up to 50 lbs
• Stoop, kneel, crouch, or crawl
• Noise Level: Low to moderate

Benefits

• Competitive pay and bonus opportunities.
• Medical, dental, vision, HSA/FSA.
• Company-paid life insurance and voluntary coverage options.
• Vehicle, parts, and service discounts.
• Paid time off, holidays, and volunteer time.
• 401(k) with company match.
• Career development and training programs.

Why Work for Apple Autos

• We strive to make a positive impact in our world, you will get the opportunity to give back.
• Internal promotions, we offer our employees the opportunity to internally advance.
• We encourage teamwork, positivity, and kindness.
• Learning and development programs are available.
• We empower our employees to do what is best for our customers, and other employees
• Continually giving back to our employees for all of their hard work that does not go unnoticed. We offer a variety of fun events to say thank you to our most important assets, our amazing employees.

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.