hrelements
WebsiteOrder Management Specialist
Company
Role
Order Management Specialist
Location
Cincinnati, OH
Job type
Full-time
Found on Mokaru
4 days ago
Salary
Job description
Order Management Specialist
Our client, a global manufacturer serving industrial and specialty materials markets, is seeking an Order Management Specialist to join their team. This role is ideal for a highly organized professional who thrives in a fast-paced environment and enjoys coordinating customer orders, inventory, logistics, and delivery execution.
The Order Management Specialist serves as a key liaison between customers and internal teams, ensuring orders are processed accurately, deliveries remain on schedule, and communication is proactive throughout the order lifecycle.
Key Responsibilities
Order Management & Customer Support
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Manage customer orders from entry through delivery with a high degree of accuracy
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Process and maintain orders within SAP and other business systems
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Monitor order status, inventory availability, and shipment schedules
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Proactively identify and communicate potential delivery risks or delays
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Serve as a primary point of contact for order-related customer inquiries
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Maintain accurate order documentation and customer records
Cross-Functional Coordination
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Partner closely with Sales, Supply Chain, Operations, and Shipping teams to ensure successful order execution
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Coordinate shipment readiness activities to support on-time delivery performance
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Communicate order updates and resolutions to both customers and internal stakeholders
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Build strong working relationships across multiple departments
Process Improvement
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Support continuous improvement initiatives related to order management and customer experience
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Identify recurring issues and recommend process enhancements
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Utilize Microsoft 365 tools and business systems to improve operational efficiency
Qualifications
Required
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High School Diploma or equivalent
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2+ years of experience in order management, customer operations, logistics coordination, customer service, supply chain support, or related operational roles
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Strong organizational skills and attention to detail
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Excellent written and verbal communication skills
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Ability to manage multiple priorities in a fast-paced environment
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Proficiency with Microsoft Office and Microsoft 365
Preferred
•
SAP or ERP system experience
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Experience in manufacturing, distribution, logistics, industrial, or supply chain environments
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CRM system experience
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Experience supporting order fulfillment, inventory coordination, shipping, or customer operations
Ideal Backgrounds
Candidates may come from roles such as
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Order Management Specialist
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Customer Operations Specialist
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Logistics Coordinator
•
Supply Chain Coordinator
•
Order Fulfillment Specialist
•
Sales Support Specialist
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Customer Account Coordinator
•
Customer Service Representative within a manufacturing or distribution environment
This is an excellent opportunity for someone who enjoys operational coordination, problem-solving, and working across teams to ensure customers receive a best-in-class experience.
