Member Experience Specialist

Location: West Palm Beach, FL

Employment Type: Part-Time

Compensation: $15/hr + Commission

Position Overview

Dragons Elite Athletics is seeking a dynamic and knowledgeable Member Experience Specialist to serve as the face and voice of our membership experience. This role is ideal for someone who thrives in a high-energy athletic environment and is passionate about fitness, customer engagement, and sales.

The Member Experience Specialist will be the in-house expert on all membership models, programs, and service offerings, while delivering exceptional member experiences and supporting key administrative functions. This individual plays a critical role in driving revenue growth, member satisfaction, and community engagement.

Key Responsibilities

Membership Expertise & Sales

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Serve as the primary expert on all membership models, packages, pricing, and promotions

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Educate prospective and current members on program offerings and recommend best-fit solutions

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Drive new membership sales and upgrades through tours, consultations, and follow-ups

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Meet or exceed monthly KPI targets

Member Experience

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Deliver a welcoming, high-touch experience for all members and guests

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Build strong relationships to enhance retention and community engagement

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Proactively address member questions, concerns, and feedback

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Support onboarding of new members to ensure a seamless start

Brand Representation

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Act as a positive, professional representative of Dragons Elite Athletics both in-person and online

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Promote events, programs, and special offers

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Assist with community outreach and partnership initiatives

Administrative Support

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Manage membership accounts, billing inquiries, and CRM updates

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Track sales performance and maintain accurate records

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Assist with scheduling and general front-desk operations

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Ensure all processes align with company policies and standards

Qualifications

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1–3+ years of experience in sales, customer service, or fitness/wellness environments

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Strong communication and interpersonal skills

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Proven ability to meet or exceed sales goals

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Highly organized with attention to detail

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Comfortable with CRM systems and basic administrative tools

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Passion for fitness, athletics, and community building

Preferred Qualifications

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Experience in a gym, athletic training facility, or membership-based business

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Background in youth athletics or performance training programs

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Social media or marketing experience is a plus

Key Competencies

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Sales-driven mindset with a customer-first approach

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Energetic, outgoing, and professional demeanor

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Problem-solving and adaptability

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Strong team collaboration skills

Compensation & Benefits

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Competitive base pay + commission/bonus structure

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Complimentary membership

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Opportunities for growth and advancement

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Ongoing training and development

Why Join Dragons Elite Athletics?

At Dragons Elite Athletics, we are committed to developing athletes and building a strong, supportive community. As a Brand Ambassador, you will play a vital role in shaping the member journey while contributing to the growth and success of our brand.