Service Department Specialist

Job Title: Service Department Administrator

Job Summary

The Service Department Administrator is responsible for supporting the daily operations of the service department by managing administrative tasks, coordinating service activities, and ensuring efficient communication between customers, technicians, and management. This role plays a key part in maintaining organization, improving workflow, and delivering excellent customer service.

Key Responsibilities

● Coordinate and schedule service appointments, work orders, and technician assignments ● Maintain accurate records of service activities, customer information, and job status ● Serve as a primary point of contact for customer inquiries, providing timely updates and support ● Prepare and process service documentation, including invoices, reports, and warranties ● Monitor inventory levels and assist with ordering parts and supplies as needed ● Ensure compliance with company policies, procedures, and safety standards ● Support the service team with administrative tasks such as data entry, filing, and reporting ● Collaborate with other departments to ensure seamless operations and customer satisfaction ● Track service metrics and assist in generating performance reports

Qualifications

● High school diploma or equivalent required; associate or bachelor’s degree preferred ● Proven experience in an administrative or customer service role, preferably in a service or technical environment ● Strong organizational and multitasking skills ● Excellent verbal and written English and Spanish communication abilities ● Proficiency in Microsoft Office and service management software ● Attention to detail and problem-solving skills ● Ability to work independently and as part of a team

Preferred Skills

● Experience with scheduling systems or CRM platforms ● Basic knowledge of service/repair operations or industry-specific practices ● Strong time management and prioritization abilities

Working Conditions

● Office-based role with frequent interaction with service staff and customers ● May require occasional overtime depending on workload

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.