Service Manager

The Role

This is command of the single largest profit engine in the store. As Service Manager at Castle Rock CDJR, you own the service drive, the shop floor, and the numbers that come off both. You set the standard, control the throughput, and get measured on results you can directly move. We run on systems, scorecards, and clear targets, not guesswork. If you want the levers in your hands and the authority to build something, this seat is built for you.

We are looking for a manager who already knows this business cold and is hungry to grow it. Not a caretaker. A builder.

What You'll Do

• Run the service department day to day: dispatch, advisor performance, technician productivity, and shop flow.
• Hire, develop, and retain a high-output team of advisors and technicians, and hold them to clear standards.
• Manage the customer-pay, warranty, and internal labor mix to protect effective labor rate and grow gross.
• Own the customer experience and CSI, resolve escalations fast, and protect the dealership's reputation and OEM standing.
• Forecast monthly, set per-advisor and per-technician targets, and report results against plan.
• Enforce process discipline on MPI/DVI completion, declined-work recapture, dispatching, and warranty submission accuracy.

Grow the Business

This role is judged on growth, not maintenance. You will be expected to:

• Increase hours per repair order and lift declined-work recapture through a repeatable, coached sales process.
• Expand shop capacity and throughput without sacrificing quality or CSI.
• Build retention through proactive service marketing, scheduling discipline, and a customer experience people come back for.
• Develop your people into the next generation of advisors, foremen, and leaders so the department scales as it grows.

Who You Are

• A proven fixed-operations leader who understands the economics: ELR, hours per RO, CP/warranty/internal mix, technician productivity, and CSI.
• Someone with a track record of hitting gross and CSI objectives and leading a team to do the same.
• A systems thinker who builds process, holds accountability, and runs on data, not gut.
• Fluent in a DMS and service workflow tools (Xtime, DealerTrack, CDK, Reynolds, myKaarma, or equivalent).
• Direct CDJR / Stellantis experience (DealerCONNECT, wiTECH, warranty standards) is a strong plus.
• Holds a valid Colorado driver's license with an insurable driving record and is authorized to work in the United States.