Parts Consultant

Summary Sells parts to all customers, over the counter, through the shop or on the phone.

Essential Duties

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Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.

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Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.

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Answers phone calls, providing price quotes and other information.

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Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.

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Provides high level of service to internal and external customers.

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Pulls and fills orders from stock.

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Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

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Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

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Notifies the service advisor and the customer when special ordered parts have been received.

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Notifies the body shop when all parts have arrived and when they will be delivered.

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Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.

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Follows up on back-ordered parts.

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Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

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Replenishes assigned inventory daily.

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Assists outside sales representatives with their orders.

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Makes sure all internal requests for parts are billed on service repair order.

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Receives payment from retail customers or obtains credit authorization.

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Ensures that all charge sales are signed by the customer.

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Ensures that all customers receive their copy of the invoice.

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Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.

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Issues and tracks requested shop tools to technicians.

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Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.

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Sets up orders for daily shipment, delivery or pick-up.

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Solicits assigned accounts by phone.

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Keeps front and rear counter areas clean and uncluttered.

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Cleans computer terminals and printers daily.

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Participates in all training programs that are made available.

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Keeps current on new products and product updates.

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Participates with the parts manager in maintaining a lost sales tracking program.

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Maintains professional appearance.

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Other tasks as assigned.