Front Office employee - Zero-hour contract - Holiday Inn Expres

About this job postingHey you there! Are you a pro at welcoming guests with open arms and a big smile? If you are known as the person who is always ready with a kind word and a sparkling attitude, then we would like to get to know you!As Front Office Clerk you are the calling card of our hotel. Your smile is the first impression our guests receive. You welcome them with open arms and make sure they immediately feel at home. You check in guests, give them information about the hotel and what the beautiful city has to offer. You will be dealing with guests of different nationalities, so your language skills will come in handy. You make sure that our guests lack nothing and with your good service you make sure that they want to come back again. You make the difference!As a Front Office Assistant, you will be the focal point of the hotel and responsible for all work that takes place during the morning and evening shifts. These duties and responsibilities include:

• Providing excellent service to our guests
• Handling questions and complaints
• Speaking to and checking in guests
• Guest check-out and financial processing
• Provide information and service to guests, such as: giving general and tourist information, information about public transportation and restaurants
• Handle various administrative tasks, such as answering emails from guests or travel agents, checking reservations and sending invoices afterward The Vincent Hotel Group lives by its core values: V.I.T.A.L Valour We act with integrity and do what is rightInclusion We embody diversity, fairness and sustainabilityTeam Work We support each other and own our actionsAchievement We strive to exceed all expectationsLeadership We set goals, lead with strength and embrace change The Vincent Hotel Group has a portfolio of 11 franchise hotels spread throughout the Netherlands. With hotels in Amsterdam, Rotterdam, The Hague, Utrecht and Arnhem, we have hotels in the most important cities and our destinations are in