Automotive Parts Counter Specialist

Experienced Automotive Parts Counter-person/Specialist

City Chrysler Dodge Jeep RAM is seeking a qualified Parts Specialist to join our busy parts team in Brookfield, WI.

Responsibilities

• Create and maintain excellent relationships with customers and service personnel.
• Assist customers with basic product and dealership information over the phone and in-person.
• Handle all parts telephone inquiries regarding parts purchase
• Parts distribution to service technicians
• Accept warranty parts and cores for return
• Return all warranty parts to factory via proper marking/tagging procedure as dictated by factory
• Actively identify related parts needed on repair jobs
• Advise customer or Service Consultant of all parts stocking status
• Write purchase orders for parts and sublet work required from outside suppliers and get management approval
• Provide necessary information to the Parts Manager for special orders, emergency purchase, and lost sales
• Maintain parts in correct locations and bins
• Keep up to date on all training and certification
• Responsible for pulling and stocking parts inventory
• Be responsible for receiving money and cashing out customers
• Establish good communications between associates in parts and other departments
• Report any issues to department manager

This is a full-time daytime position with a Saturday rotation based on staffing.

• CDK, DealerFX, and Xtime experience is very helpful, with strong computer skills are needed.

Requirements

• Superior communication and customer service skills.
• Prior experience in a parts department is highly beneficial.
• Ability to multitask and work in a fast-paced environment.
• General business knowledge, experience, and/or training is preferred.
• Strong record of customer service success is preferred.
• A professional attitude and attire are essential.