Outbound Sales Team Lead | Dayshift | Hybrid

ZigZag is looking for an Outbound Sales Team Lead to join our team!

About the role

The Outbound Sales Team Lead will be responsible for managing a Philippines-based outbound sales team focused on converting pre-qualified strategic leads into active marketplace sellers. This includes sellers in priority growth categories and high-volume segments that are key to accelerating our client's market share.

Operating within a defined acquisition strategy set by the Head of Sales, this role is responsible for execution excellence, ensuring consistent outreach, strong pipeline discipline, and high-quality seller conversions. The role is also expected to provide timely, data-driven feedback to the Head of Sales to validate and refine the overarching acquisition strategy

The role is highly operational and performance-driven, requiring strong sales management, coaching capability, and the ability to run structured outbound programs at scale.

Key Accountabilities

Team Leadership

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Lead and manage a team of Outbound Sales Specialists responsible for seller acquisition outreach

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Set clear activity and conversion targets across the team

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Provide coaching and support to improve outreach effectiveness and sales conversion

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Build a strong execution culture focused on pipeline discipline and consistent performance

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Serve as the primary voice of the strategic sales funnel, translating seller feedback and sales blockers into actionable recommendations for upstream Lead Generation and Marketing teams

Outbound Sales Execution

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Oversee daily outbound activity across calls, emails and LinkedIn outreach

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Ensure structured follow-up and lead nurturing across the acquisition funnel

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Monitor pipeline progression from initial contact through to seller onboarding

Pipeline & Performance Management

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Track activity metrics including

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outreach volume

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response rates

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meetings booked

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seller conversions

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Maintain CRM hygiene and ensure accurate pipeline reporting

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Identify blockers and implement improvements to outreach effectiveness

Cross-Functional Coordination

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Work closely with the Head of Sales to execute acquisition priorities

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Maintain Strategic Alignment with Onboarding and Seller Support to ensure smooth seller activation

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Provide feedback on lead quality, messaging effectiveness and seller objections

Process Improvement

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Continuously refine outreach scripts, messaging and sales playbooks

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Identify opportunities to improve outbound workflows and productivity

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Help scale repeatable acquisition programs across categories and seller segments

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Providing input for budgeting and resource planning for future quarters,

Key Outcomes

Success in this role will be measured by

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Seller acquisition conversions

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Pipeline velocity and progression

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Outbound activity quality and consistency

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Team productivity and performance

Performance Expectations

The team operates with clear output expectations aligned to marketplace growth targets.

Team-Level Targets (Monthly)

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~8,000 outbound contacts

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~1,600–1,800 conversations

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~800–900 qualified sellers

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~400–420 signed sellers

Individual Rep Benchmarks

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~1,000 contacts per rep/month~50–55 signed sellers per rep/month

The Team Lead is accountable for ensuring these targets are consistently met and improved over time.

Skills & Experience

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5+ years experience in outbound sales or inside sales

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2+ years experience leading or supervising a sales team

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Strong pipeline management and CRM discipline

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Experience running structured outbound acquisition programs

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Excellent coaching and performance management capability

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Comfortable operating in a high-volume sales environment

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Experience in e-commerce, marketplaces or SaaS is highly desirable.

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.

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