Customer Service & Project Coordinator – Print & Signage

Customer Service & Project Coordinator - Print & Signage

Location

Chandler, AZ

About Us

AlphaGraphics Chandler | Gilbert | Scottsdale is a locally owned leader in printing, signage, and visual communications. We help businesses and organizations bring their ideas to life through high-quality print, signage, marketing, and branded solutions.

Our team is fast-paced, collaborative, and customer-focused. We take pride in delivering exceptional service, solving problems, and helping our clients look their best. If you enjoy working with people, staying organized, and being part of a team where every day is different, we'd love to meet you.

Position Overview

We are seeking a motivated and detail-oriented Customer Service & Project Coordinator to join our growing team. This role serves as a key point of contact for customers both in person and through phone/email communication, helping guide projects from initial inquiry through production and delivery.

While this role includes front-counter customer service responsibilities, it is also highly collaborative and project-focused. The ideal candidate enjoys helping customers, solving problems, multitasking in a fast-paced environment, and keeping projects organized and moving forward.

You'll work with a wide variety of products, including business printing, signage, marketing materials, event graphics, direct mail, and more.

Full-time position. Standard weekday business hours. No nights or weekends.

Key Responsibilities

• Greet and assist customers in person, by phone, and via email in a professional and friendly manner • Manage customer inquiries, quotes, orders, and project updates • Accurately enter and process orders using our order management systems • Help customers determine the best products and solutions for their needs • Coordinate with production teams to ensure projects are completed accurately and on time • Review files, job specifications, and project details for accuracy • Communicate proactively with customers throughout the project lifecycle • Assist in resolving customer questions or concerns with a positive, solutions-focused attitude • Maintain knowledge of our products, services, capabilities, and pricing • Support a positive, team-oriented work environment

Qualifications

• Previous customer service experience required • Print, signage, marketing, or related industry experience preferred, but not required • Strong communication and organizational skills • Ability to multitask and manage multiple projects simultaneously • Self-starter with strong problem-solving abilities and attention to detail • Comfortable working independently while also contributing as part of a team • Comfortable learning new software and technology systems • Positive attitude and genuine desire to help customers • Ability to stay organized and professional in a fast-paced environment

Benefits

• Competitive hourly pay based on experience • Health, dental, and vision insurance • Paid time off and holidays • 401(k) with company match • Opportunities for growth and advancement • Supportive and collaborative team environment

How to Apply

If you are passionate about customer service and enjoy working in a fast-paced, creative environment, we'd love to hear from you. Please submit your resume along with a brief introduction explaining why you would be a great fit for our team.

AlphaGraphics Chandler | Gilbert | Scottsdale is an Equal Opportunity Employer.