Support Engineer – Operations & Maintenance

Support Engineer – Operations & Maintenance

At Heymondo, we're not just redefining travel insurance, we're reinventing the way people experience peace of mind. As a fast-growing insurtech with global reach, we thrive on innovation, cross-functional collaboration, and a relentless drive to deliver exceptional value to travellers worldwide. Every team member plays a key role in building smart, scalable, and highly reliable solutions that empower users and turn technical challenges into opportunities, all while supporting our mission: making travel easier for everyone, everywhere.

We’re looking for a proactive, solution-oriented Support engineer - Operations & Maintenance with a strong operational mindset to champion the stability and performance of our core systems. You will play a vital role in ensuring system reliability, optimising performance, and handling the critical integrations that keep our global services running seamlessly. If you are passionate about elegant problem-solving, continuous system improvement, and thrive in a dynamic, collaborative remote environment, this role is for you.

Mission: Ensure maximum stability, availability, and maintainability of Heymondo's backend infrastructure by proactively monitoring systems, resolving technical incidents efficiently, and delivering incremental enhancements to optimise platform performance

Key activities/responsibilities to perform

•

Monitor, triage, and resolve incidents and production issues in our backend systems, ensuring minimal downtime and clear communication to stakeholders.

•

Maintain and support existing backend systems (Hyperion/Laravel), ensuring their reliability and performance in production.

•

Provide technical support to internal teams, diagnosing and resolving backend-related issues in a timely manner.

•

Implement small-scope backend improvements, bug fixes, and incremental features on the Hyperion platform (Laravel/PHP).

•

Identify, reproduce, and resolve issues reported via internal ticketing, proactively communicating root cause and resolution to the relevant stakeholders.

•

Be in charge of the documentation process of new developments and features.

•

Maintain and monitor existing integrations with third-party services, ensuring their continuity and handling operational failures as they arise.

Requirements

•

Bachelor’s degree in Web development or related field.

•

Debugging principles (Understanding, Isolate)

•

Proven experience (+3 years) in PHP development.

•

Expertise in Laravel framework (11) and best practices.

•

Knowledge of Unit Testing.

•

Experience with relational databases (MySQL)

•

Solid GIT knowledge

•

Practical experience with agile methodologies (Scrum/Agile)

•

Basic knowledge of Docker

Nice to have

•

Experience with Unix and Nginx

•

Experience in continuous integration and deployment tasks.

•

Experience with Laravel Forge would be great.

•

Experience with AWS (S3,LightSail,EC2,RDS)

•

Experience CI/CD pipelines

•

Experience with BI systems

•

Experience in microservices design and implementation

•

Experience or strong interest in AI structures (LLMs, ML models, recommendation systems, etc.) applied to backend services.

Key Skills

•

Team-player

•

Ability to thrive in a fast-paced environment.

•

Knowledge of programming language and technical terminology.

•

Able to develop ideas and processes and clearly express them.

•

Problem-solving ability.

•

Solid ability in both written and verbal communication.

Schedule : Full-time

•

Flexible hours (7.5 hours a day)

•

100% Remote (we have a very nice office right next to Torre Agbar in Barcelona in case you want to work from there too)

Eligibility : Must reside in Spain and have the legal right to work.

Our value proposition

•

Possibility to evolve his role with the maturity of our company and the growth of his skills + achieved goal.

•

Cobee Benefits.

•

Pension Plan