Automotive Service Apointment Representative

WHAT THE WORKER IS LIKE?

The work of the BDC Representative

• Is focused on the process of understanding and meeting customer needs.

Genuinely customer-oriented and has the ability to readily establish rapport with customers.

• Project a professional company image through telephone interaction and written communication.

• Well developed team member skills.

• Working knowledge of computerized software systems.

• Well developed customer service and telephone skills.

• Displays energy and enthusiasm in approaching the job.

• Maintains high level of productivity and self-direction.

• Upholds organization's goals and values.

• Posses clear communication skills.

WHAT THE WORK IS LIKE?

The BDC Representative

• Work in a fast-paced environment with constant interruptions.

• Schedule new car delivery customers first service appointment.

• Learn how customers define values and design a personalized contact strategy.

• Multi-channel communication with customer: contact via email, phone and website.

• Proactive outbound calls to schedule regular maintenance, recalls and preventive services.

• Respond to inbound customer requests and question.