Administrator / Clinical Manager

Administrator / Clinical Manager - Open Arms Personal Care Services, Inc.

Location: Virginia Employment Type: Full-Time Reports To: Chief Executive Officer (CEO)

Position Summary

The Administrator/Clinical Manager is responsible for the overall management, operation, and clinical oversight of a licensed Personal Care Agency. This leadership position ensures the delivery of high-quality client services, compliance with all applicable federal and Virginia state regulations, achievement of operational goals, and maintenance of exceptional client and employee satisfaction.

Reporting directly to the CEO, the Administrator/Clinical Manager serves as the agency's day-to-day leader and is responsible for overseeing clinical operations, staff management, quality assurance, business development support, and regulatory compliance.

Essential Duties and Responsibilities

Leadership & Operations

• Direct and oversee daily agency operations.
• Develop and implement operational processes that promote efficiency and quality service delivery.
• Ensure adequate staffing levels to meet client needs.
• Monitor agency performance metrics and prepare reports for executive leadership.
• Participate in strategic planning and growth initiatives.
• Serve as the primary management representative for agency operations.

Clinical Oversight

• Oversee client admissions, assessments, service plans, and reassessments.
• Ensure services are delivered in accordance with physician orders, care plans, agency policies, and applicable regulations.
• Review client records for completeness, accuracy, and compliance.
• Monitor client outcomes and satisfaction.
• Address client complaints and service concerns promptly and professionally.
• Participate in quality improvement and risk management activities.

Regulatory Compliance

• Ensure compliance with Virginia Department of Health regulations and all applicable state and federal requirements.
• Maintain agency readiness for surveys, audits, and inspections.
• Develop, implement, and update agency policies and procedures.
• Investigate incidents and implement corrective actions when necessary.
• Maintain required documentation and records.

Human Resources & Staff Development

• Recruit, interview, hire, and onboard clinical and non-clinical staff.
• Provide supervision, coaching, and performance management.
• Conduct employee evaluations and competency assessments.
• Ensure staff receive required orientation and ongoing training.
• Foster a positive, professional, and accountable work environment.

Quality Assurance & Performance Improvement

• Lead the agency's Quality Assurance and Performance Improvement (QAPI) activities.
• Monitor key performance indicators including client satisfaction, employee retention, compliance metrics, and service utilization.
• Develop and implement corrective action plans when needed.
• Analyze trends and recommend process improvements.

Business Development & Community Relations

• Support census growth and client retention initiatives.
• Develop relationships with referral sources, healthcare providers, hospitals, case managers, and community organizations.
• Represent the agency professionally within the community.
• Participate in marketing and outreach activities as assigned.

Qualifications

Required

• Licensed Registered Nurse (RN) in Virginia preferred; qualified healthcare professional meeting Virginia Personal Care Agency requirements will be considered.
• Previous healthcare management experience preferred.
• Minimum two (2) years of supervisory experience.
• Strong knowledge of Virginia Personal Care regulations and standards.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with electronic health records and Microsoft Office applications.
• Valid driver's license and reliable transportation.

Preferred

• Experience in home care, personal care, private duty, or home health.
• Experience with Medicaid waiver programs.
• Survey readiness and accreditation experience.

Physical Requirements

• Ability to travel throughout the service area.
• Ability to sit, stand, walk, and perform routine office functions.
• Ability to occasionally lift up to 25 pounds.

Benefits

• Competitive salary
• Paid Time Off (PTO)
• Health, Vision and Dental Insurance
• 401 K
• Professional development opportunities
• Leadership growth potential
• Supportive corporate leadership environment

Why Join Our Team?

This is an excellent opportunity for an experienced healthcare leader who enjoys building strong teams, improving operational performance, and making a meaningful impact on the lives of clients and caregivers. As the Administrator/Clinical Manager, you will have direct access to executive leadership and play a key role in shaping the future growth and success of the organization.

Qualified candidates are encouraged to apply by submitting a resume and professional references.