Lead Technical Support Specialist

About INNIO Group

INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high ‑ performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression.

INNIO operates a global installed base across approximately 100 countries as of December 31, 2025, supported by a resilient, high ‑ margin services business that delivers long ‑ term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates—driven by AI, electrification and grid constraints—INNIO enables scalable, behind ‑ the ‑ meter power generation with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen ‑ ready solutions. INNIO employs over 5,000 people worldwide and is committed to moving energy forward .

Description

Essential Responsibilities

• Provide technical assistance, failure analysis, and troubleshooting to channel partners and customers for all Waukesha engine products via phone, email and through the i ssue r esolution system
• Travel to customer sites to provide technical support and troubleshooting. Create technical reports from the visit.
• Focus on customers in power generation /gas compression application s
• Coordinate the return of parts from the field for analysis
• Provide technical data and information to channel partners and customers
• Enter quality issues in the QC tools and participate in review meetings
• Drive customer satisfaction through commitment to quality
• Remotely and in-person program engine control units as requested by channel partners for replacements, CM&U upgrades and overhauls
• Utilize remote monitoring to pro-actively identify engine issues and coordinate with channel partners to perform the repairs
• Participate in the root cause analysis process by providing data when requested , attending review meetings and communicating solutions to the field
• Perform Customer Focus Trainings – Training customer accordingly their fleet.
• Assist customers in commissioning/startup activities.
• Assist in activities related to new product support and CM&U introductions
• Attend training courses and review training materials when requested

Qualifications/ Requirements

• Engineering Technical Degree from a University or Technical College and minimum of 5 years’ work experience in reciprocating engine/gas compression field OR an Associate degree in related technical field plus minimum of eight (8) years’ work experience in reciprocating engine/ power generation/gas compression
• Hiring location : Houston, TX area
• Ability and willingness to travel locally and out of area 50 % of time

Desired Characteristics

• Minimum of 8 years of experience with reciprocating engine technology
• Demonstrated ability to work with a cross-functional teams
• Proven interpersonal skills
• Self-Starter; willingness to work remotely as needed
• Strong Communication Skills
• Commercial sensitivity with a focus on customer needs
• Strong problem - solving skill set

#Waukesha