Automotive Product Safety Specialist - part time

About The Role

One Aftersales are recruiting for a Product Safety Specialist on a part time (23.5 hours), permanent basis.

Although the role is based in Milton Keynes, regular travel across the UK will be required.

Reporting into the Senior Product Quality Manager, you will be responsible for managing product safety activities, including safety case investigations, network support and liaison with internal and external stakeholders to ensure effective resolution and brand protection.

What you will be doing

• Operate the safety reporting process, providing advice and guidance to brand networks on safety-related queries which includes answering queries from brand networks of a safety related nature, providing repair advice and guidance and escalating to factory departments where appropriate to resolution.
• Investigate product safety cases and allegations, liaising with UK Legal, AG departments, insurers and external stakeholders.
• Evaluate product allegations for risk and impact, including field inspections and detailed reporting
• Represent Volkswagen Group UK in safety cases, including expert witness support where required.
• Identify potential product issues through case analysis and escalate to factory departments via approved processes
• Manage safety case reporting through collaboration with Technical, Quality, Customer, PR and Warranty teams
• Maintain up-to-date technical expertise to support effective decision making
• Liaise with external agencies (e.g. Police and Fire Brigade) on product safety incidents
• Support Environmental and Product Compliance activities as part of VWG UK governance frameworks
• Role is expected to develop into areas such as vehicle data retrieval to support forensic and technical documentation.

Skills & experience you can bring to the role

• High level automotive technical expertise (e.g. City & Guilds, NVQ, BTEC or equivalent)
• Strong ability to gather and assess evidence using a structured, forensic approach,
• Excellent communication skills with the ability to influence stakeholders across networks and factories
• Experience of safety case investigation, including scene examination, evidence interpretation, and reporting
• Ability to present complex technical issues clearly to a wide audience ie. external bodies (insurers, independent experts, emergency services, DVSA.
• Strong diagnostic, problem-solving capability and attention to detail.
• Detailed knowledge of technical structures, brands and retailer networks.
• Formal qualifications such as CFEI and CVFI are required but not mandatory and can be completed once in role.

What can we offer you?

Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday (FTE) plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

One Aftersales

As the largest function within Volkswagen Group UK, One Aftersales is driving the future of customer experience across five leading brands: Volkswagen, SEAT, Škoda, CUPRA, and Volkswagen Commercial Vehicles. In partnership with over 500 Retailer Partners, we combine smart processes, cutting-edge technology, and data-driven insights to deliver exceptional aftersales solutions. This is a fast-paced, collaborative environment where you'll work across all areas of the business, contributing to projects that shape the automotive industry. We value initiative and ambition-and we reward it with real opportunities for growth, development, and career progression.

About Us

We're driven by difference. With six big brands under one roof - each with its own history, designs and innovations - we've created some of the world's most iconic vehicles, from luxury sports cars to family camper vans. Here, you'll discover opportunities, explore ideas and tackle challenges that you won't find anywhere else.

It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.

There's never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we're actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.