RELEVANT EXPERIENCE

Previous sales, technical sales, manufacturing, production, or steel industry experience would be advantageous.
Exposure to steel processing, service centres, manufacturing, roofing, profiling, roll forming, or related industries would be advantageous.
Experience dealing with industrial or manufacturing customers beneficial.
Strong relationship-building and communication skills essential.
Proficient in Microsoft Office Suite

MINIMUM QUALIFICATION

BEHAVIOURAL SKILLS

Understand and relate to customer production and operational requirements with professionalism and urgency.
Communicate clearly and effectively with customers, production teams, and commercial stakeholders.
Listen attentively to customer requirements, operational challenges, and internal feedback to ensure effective solutions.
Analyse production capacity, operational constraints, and customer requirements to identify opportunities and solve problems efficiently.
Maintain a high level of attention to detail when managing specifications, production instructions, scheduling, and customer expectations.
Demonstrate strong commercial awareness when negotiating pricing, managing margins, and identifying growth opportunities.
Adapt quickly to changing production schedules, customer demands, and operational priorities within a fast-paced environment.
Work collaboratively with sales, production, logistics, and management teams to maximise processing throughput and customer satisfaction.
Make sound business decisions aligned with operational capabilities, customer service standards, and long-term business growth.
Identify operational, commercial, and customer service risks proactively and implement practical solutions to minimize disruptions.

PRIMARY FUNCTION OF THE POSITION

Promote and sell BSI’s full range of processing and value-added capabilities.
Increase production throughput and machine utilisation across all processing lines.
Source customer-owned material for processing at BSI facilities.
Build relationships with manufacturers, fabricators, contractors, roll formers, service centres, and end users who require outsourced steel processing.
Work closely with commercial and production teams to identify underutilised capacity and prioritise opportunities.
Become technically proficient in all BSI processing lines and capabilities.
Manage and grow an existing portfolio of processing customers.
Act as the primary communication point between customers and production teams regarding:
Production scheduling
Delays and downtime
Quality concerns
Lead times
Pricing adjustments
Delivery coordination
Work alongside BSI’s traditional steel sales teams to identify strategic opportunities where processing customers could also become steel supply customers.
Assist in positioning BSI as a superior alternative to independent processing service centres in the South African market.
Maintain strong customer service standards and ensure long-term customer retention.

KEY PERFORMANCE AREAS

Growth in processing tonnage and overall utilisation of BSI production lines.
Acquisition of new processing customers and expansion into new markets or industries.
Maintenance and growth of existing customer accounts, service levels and customer satisfaction.
Effective coordination with production, logistics and commercial teams to ensure smooth execution and communication.
Achievement of revenue, margin and pricing objectives within the processing division.
Identification and conversion of opportunities to grow both processing volumes and broader steel supply business.