Service Administrative Support

Key Responsibility Areas

• Check in boats for service with the customers
• Monitor all docks and on site locations for Customer drop off and pick up
• Service Customer Outreach to confirm pick up and drop off
• Verify outdated date and make any necessary changes to records
• Ability to multitask and flexibly prioritize roles
• Organization and input of service data
• Answering Service Phones
• Housekeeping/Safety- Maintaining clean and organized workspaces; facilitate even traffic flow in the office and with boat movements on campus
• Assist Service Advisor with daily duties

Major Duties

Process and admin management

• Input information into spreadsheets to track important customer information and orders
• Transfer data from hard copy to a digital database including boat scheduling
• Update customer information in a database
• Organize existing data in a spreadsheet
• Verify outdated data and make any necessary changes to records
• Assist with all department special projects requiring input of data
• Organization and filing
• Assist with boat check in and inventory the customer pick up lanes
• Review and update daily marina schedule and communicate job status changes
• Service Administration, Operations & Housekeeping
• Knowledge of customer boats and locations while maintaining an up-to-date schedule and Launch Master entries. Use and maintain the HMG standardized system for boat movement
• Good knowledge of all Google based request forms, applications and sheets including; Parts Request, Estimate Request, Boat Movement Request, Yard Porter Request and check-in sheets. Use request forms in the course of daily duties whenever appropriate
• Recommend any changes in procedures that will improve efficiency
• Keep the dealership neat, clean and organized at all times
• Help maintain service displays
• Show respect and care for dealership equipment
• Interdepartmental Relationships
• Establish and maintain effective working relationship with all dealership personnel
• Work with technician manager & estimate manager to create timely and accurate estimates
• Assist in daily facilitation of service meetings reviewing boat flow delays and hold ups
• Work together to provide customer updates and set accurate expectations to exceed customer expectations
• Work directly with the Service Manager, Technician and Detail/Fiberglass Manager, and the Logistics manager to coordinate all boat and trailer movement
• Attend boat EXPO and other special events as needed
• Requirements and Physical Demands:
• Steady, pleasant temperament with customer service skills
• Results-oriented
• Able to work an average of 40 hours per week.
• Able to work a variety of shifts, which include weekends, nights, days, and holidays.