IT Support Engineer

Role Overview

We are looking for a skilled and proactive IT Support Engineer to join our team. The ideal candidate will be responsible for managing end-to-end employee lifecycle IT processes, administering Microsoft 365 and Azure environments, resolving technical issues, and ensuring seamless day-to-day operations for all staff.

Key Responsibilities

• Onboarding & Offboarding
• Provision and configure accounts, devices, and software for new hires
• Set up email accounts, licenses, and role-based access across all platforms
• Conduct IT orientation sessions for new employees
• Manage offboarding workflows including account deactivation, license reclamation, and data archival
• Ensure compliance with access control policies during staff transitions
• Microsoft 365 & Azure Portal Administration
• Administer Microsoft 365 Admin Center, Entra ID (Azure AD), and Intune
• Manage users, groups, licenses, and security policies via MS portals
• Configure and maintain SharePoint, Teams, OneDrive, and Exchange Online
• Monitor service health, alerts, and usage reports via the M365 admin dashboard
• SSO & Identity Management
• Configure and manage Single Sign-On (SSO) integrations using SAML, OAuth 2.0, and OIDC protocols
• Administer identity providers such as Azure AD, Okta, or similar platforms
• Maintain MFA policies, Conditional Access rules, and SCIM-based provisioning
• Troubleshoot SSO connectivity and authentication failures across integrated apps
• System Troubleshooting
• Diagnose and resolve hardware, software, and network-related issues
• Provide Tier 1 and Tier 2 support for Windows and macOS environments
• Manage helpdesk tickets and ensure SLA adherence
• Perform root cause analysis and maintain documentation of recurring issues
• Outlook & Email Configuration
• Configure and troubleshoot Microsoft Outlook for desktop, web, and mobile
• Resolve email delivery issues, calendar sync problems, and shared mailbox configurations
• Manage mail flow rules, spam filters, and email security policies in Exchange Online
• Assist users with PST file management, archiving, and mailbox migrations
• PSD / Password & Security Data Management
• Manage and enforce password policies, resets, and self-service options
• Handle Privileged Security Data (PSD) including secure credential storage and access logs
• Ensure compliance with data protection regulations and internal security policies
• Support audits related to identity access management and security data handling

Required Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or equivalent
• 2–5 years of hands-on experience in an IT support or systems administration role
• Strong proficiency in Microsoft 365 Admin Center and Azure/Entra ID portal
• Demonstrated experience with SSO integrations (SAML, OAuth, OIDC)
• Solid understanding of Active Directory and group policy management
• Experience managing Outlook and Exchange Online configurations
• Familiarity with ITSM tools (ServiceNow, Jira Service Management, or similar)
• Knowledge of endpoint management tools such as Microsoft Intune or JAMF

Preferred Qualifications

• Microsoft certifications: MS-900, MD-102, MS-102, or AZ-104
• Experience with SCIM provisioning and Conditional Access policies
• Knowledge of PowerShell scripting for automation of IT tasks
• Exposure to security frameworks such as Zero Trust or ISO 27001

Key Competencies

• Strong analytical and problem-solving mindset
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and a security-first approach
• Collaborative team player with a proactive attitude