Benchmark
Director of Housekeeping
Company
Role
Director of Housekeeping
Location
United States of America
Job type
Full-time
Found on Mokaru
Yesterday
Salary
Job description
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Welcome to The Midland Hotel, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the bustling heart of Chicago, Illinois, our hotel features 403 stylish guest rooms and 12,589 sq ft of versatile meeting space, creating an exceptional environment for both guests and employees. At The Midland Hotel, we pride ourselves on delivering outstanding service and creating memorable experiences. As a member of our team, you'll work in a dynamic and supportive setting, surrounded by the vibrant energy and iconic architecture of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The MIdland Hotel. Take the first step towards a rewarding career by applying today. At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting. In addition, employees enjoy paid time off and exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally.What you will have an opportunity to do:
Director of Housekeeping
Position Summary
The Director of Housekeeping is responsible for leading and managing all housekeeping operations to ensure the highest standards of cleanliness, safety, and guest satisfaction. This role oversees staff, budgets, quality assurance, and operational efficiency across guest rooms, public areas, and laundry services.
Key Responsibilities
Operations Management
- Direct all housekeeping functions, including guest rooms, public areas, and laundry
- Establish and maintain cleanliness and quality standards
- Conduct routine inspections to ensure compliance with brand and company expectations
- Develop and implement departmental procedures and service standards
Leadership & Staff Management
- Recruit, hire, train, and supervise housekeeping team members
- Manage scheduling and staffing levels to align with occupancy and business needs
- Coach, mentor, and evaluate staff performance
- Promote a positive, engaged, and safety-focused work environment
Guest Satisfaction
- Ensure prompt resolution of guest requests and service issues
- Collaborate with front office, engineering, and other departments
- Monitor and improve guest satisfaction and cleanliness scores
Compliance & Safety
- Ensure compliance with OSHA, health, and safety standards
- Train staff on proper use of cleaning chemicals and equipment
- Maintain a safe working environment and enforce safety protocols
Strategic Initiatives
- Identify opportunities to improve efficiency and service quality
- Implement best practices and new technologies
- Support sustainability and cost-saving initiatives
Qualifications
Education & Experience
- 5–8+ years of progressive housekeeping or hospitality leadership experience
- Experience managing large teams in a hotel or similar environment
Skills & Competencies
- Strong leadership and team management skills
- Excellent organizational and multitasking abilities
- Financial and budget management experience
- Strong attention to detail and quality standards
- Effective communication and problem-solving skills
Working Conditions
- Ability to work flexible hours, including weekends and holidays
- Frequent walking, standing, and occasional lifting
- Fast-paced hospitality environment
Key Performance Indicators (KPIs)
- Guest satisfaction and cleanliness scores
- Labor cost management
- Staff retention and engagement
- Inspection and quality audit results
What are we looking for?
Compensation:
$85,000-
$100.000Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
