IT Engineering Manager

We are seeking a highly capable IT Engineering Manager – Life Insurance Systems to lead and scale our engineering teams supporting core insurance platforms and sales systems. This role is responsible for driving high-quality system delivery, improving engineering productivity, and ensuring reliable and scalable solutions that support business growth.

The role requires a strong balance of technical expertise, leadership capability, and domain knowledge in life insurance systems, along with a forward-looking mindset to drive AI adoption and digital innovation.

 

Key Responsibilities

1. Engineering Leadership

• Lead and manage a team of software engineers supporting core insurance systems (Policy Administration) and sales platforms (e.g., POS tools)
• Drive team performance, capability building, and talent development
• Foster a culture of ownership, collaboration, and continuous improvement

2. Delivery & Execution

• Oversee end-to-end delivery of system enhancements and new product features
• Ensure timely, high-quality, and predictable delivery outcomes aligned with business priorities
• Manage dependencies across teams including Product, Architecture, QA, and Operations

3. Technology & Solution Oversight

• Provide technical guidance on system design, architecture, and integration
• Ensure systems are scalable, secure, and aligned with enterprise standards
• Oversee development across key technologies including Oracle (mandatory), Java, and .NET

4. Product & Business Alignment

• Partner closely with Product, Business, and Pricing teams to translate requirements into scalable solutions
• Ensure strong alignment with life insurance product structures, business processes, and regulatory needs

5. Engineering Excellence & Innovation

• Drive adoption of best practices in software engineering, testing automation, and DevOps
• Improve development productivity through standardization, reuse, and AI-enabled practices
• Promote and lead AI adoption across development teams to enhance productivity, quality, and decision-making
• Strengthen quality assurance, including UAT and regression efficiency

Qualifications & Experience

Mandatory Requirements

• Proven experience managing and leading software engineering teams
• Strong hands-on experience with Oracle PL_SQL (mandatory)
• Solid background in enterprise application development (Java preferred; .NET is an advantage)

Domain Expertise

• Experience in life insurance industry is highly preferred
• Min 8 years experiences
• Familiarity with:
  • Life insurance products (e.g., protection, unit-linked, etc.)
  • End-to-end policy administration processes
  • Sales tools / distribution platforms
• Experience working on or supporting core insurance systems (CAS / Policy Admin Systems) is a strong advantage

Leadership & Communication

• Strong leadership and stakeholder management capabilities
• Excellent communication skills in English, both written and verbal, with the ability to engage effectively with business and technical stakeholders
• Ability to work across cross-functional teams and complex environments

Mindset & Capabilities

• Strong problem-solving mindset with a focus on execution and results
• Proactive and forward-looking approach with a clear vision for leveraging AI and emerging technologies to improve engineering outcomes
• Ability to drive change, standardization, and capability uplift across teams

Why Join Us

• Opportunity to lead transformation in core insurance technology platforms
• Drive innovation in AI-enabled engineering and product delivery acceleration
• Collaborate with regional and global stakeholders
• Make a direct impact on business growth and customer experience

 

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Hybrid