Service Delivery Manager

We Are Hiring

Location: Remote

Department/Specialty: Core Technology Services

Schedule: Full Time | Days

Salary: $125,689.26 - $170,049.54

Eligible for an annual bonus incentive.

#LI-remote

What You Will Do

• Lead network service excellence by driving Managed Service Providers (MSPs) to meet and exceed performance benchmarks, ensuring our clinical and business teams have the stable connectivity they need.
• Create seamless service continuity by acting as the strategic bridge between internal teams and external vendors, resolving complex delivery issues before they impact the organization.
• Optimize the total cost of ownership through rigorous financial oversight, ensuring our network investments are balanced between high-quality outcomes and fiscal responsibility.
• Support continuous infrastructure evolution by identifying service improvement opportunities and approving root cause analyses to prevent systemic issues from recurring.
• Champion operational integrity by ensuring all vendor activities align with corporate security policies, architectural standards, and risk management protocols.

What You Will Need

Education

• High School diploma equivalency with 3 years of cumulative experience OR Associate'sdegree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
• 3 years of leadership or management experience preferred.

Additional Preferences

• Extensive MSP Management Experience: At least 5 years of direct experience overseeing IT service delivery through large-scale Managed Service Providers, including contract negotiation and SLA enforcement.
• Financial & Technical Acumen: Proven expertise in IT financial management (CapEx/OpEx) specifically within network service delivery or engineering environments.

Why Join Our Team

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Equal Employment Opportunity Employer

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer participates in the Electronic Employment Verification Program. Please click here for more information.

Benefits

Paid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs (EAP)Parental leave & adoption assistanceTuition reimbursementWays to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.