Veterinary Assistant/ Client Service Representative

Who we are

Hartfield Animal Hospital is Hiring a Veterinary Assistant / Customer Service Representative!

Position Details

Role: Veterinary Assistant / Customer Service Representative Status: Full-time Salary: Negotiable and based on experience Schedule: Flexible Monday-Friday schedule; no nights, weekends, or holidays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options, up to three weeks of paid parental leave, generous PTO, and employee discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance

Lifestyle Perks You'll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Role Where You Can Make a Difference Every Day?

Hartfield Animal Hospital is searching for a Veterinary Assistant / Customer Service Representative to join our small but mighty team! We're proud to provide exceptional medical care and outstanding client service, and we're looking for someone who shares our passion for helping pets and the people who love them.

Whether you're an experienced veterinary professional or someone eager to learn, you'll find a welcoming, supportive environment where teamwork comes first, questions are encouraged, and every team member plays an important role in our success.

Why Our Veterinary Assistants/CSRs Love It Here

• Supportive team that believes teamwork truly makes the dream work
• No nights, weekends, or holidays
• High standards of medicine and patient care
• A collaborative environment where questions are welcomed and learning is encouraged
• Opportunities to build new skills and grow professionally
• Positive workplace culture where your contributions are valued

What Our Veterinary Assistants/CSRs Do

• Assist veterinarians during exams, treatments, and procedures
• Perform in-house laboratory testing, including CBC/chemistry, urinalysis, cytology, and fecal testing
• Help maintain efficient daily hospital operations
• Schedule appointments and manage the daily appointment calendar
• Greet clients and patients with warmth and professionalism
• Collect payments and process invoices
• Coordinate with veterinarians and technicians to support smooth patient flow
• Maintain accurate patient records and documentation

What Our Veterinary Assistants/CSRs Bring

• Veterinary experience is preferred, but we're happy to train the right candidate with a great attitude
• Strong communication and customer service skills
• Compassionate, professional interactions with clients and teammates
• Excellent attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Team-first mindset with a willingness to jump in wherever needed
• Confidence in managing competing priorities while maintaining a positive attitude

The Extras You'll Actually Feel

• A team that genuinely supports one another
• A workplace where people truly appreciate each other
• Occasional mid-day meme sharing because laughter is important too
• Mentorship and support as you grow your career
• A clinic culture that values you as both a professional and a person
• Predictable scheduling with no nights, weekends, or holidays

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you're looking for a place where you can learn, grow, laugh, and make a real difference in the lives of pets and their families, we'd love to meet you. Apply today—we can't wait to talk with you!

Diversity, equity, inclusion, and belonging are core values at Hartfield Animal Hospital and Vetcor. We are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their highest potential.