Team Leader - Household Goods

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Responsibilities

Provide departmental support and lead the staff in the Household Goods department.

■ Operational Management- Facilitate client consultations and comprehensive pre-move site surveys.- Coordinate seamlessly between internal departments and external partners.- Ensure accurate data entry and meticulous management of operational records.- Strategize daily resource allocation (human capital & fleet) to optimize safety and profit margins.- Oversee regulatory compliance for customs clearance and logistics (International/US Domestic).- Full-cycle billing processes, including accounts receivable management and debt recovery.- Develop competitive pricing models and lead negotiation strategies.- Direct field staff and serve as the primary point of contact for crisis management.- Provide on-site supervision, performing high-quality packing and handling (travel required).- Operate company vans/vehicles as necessary.- Supervise warehouse flow, including loading/unloading and precise inventory counting.- Monitor team productivity, providing mentorship and performance follow-ups.■ Sales & Business Development- Perform strategic client outreach to promote services and identify market opportunities.■ Process Optimization- Analyze and resolve root causes of operational incidents (property damage, loss, or vehicle accidents).

• Lead initiatives to eliminate administrative bottlenecks and enhance customer satisfaction and data security.- Drive operational excellence by streamlining workflows and revising standardized documentation.■ Multi-tasking & Branch Support- Support diverse business lines (non-HHG) to ensure overall branch agility.Note: This job description indicates the general nature and level of the work being performed by employees in this job. It is not intended to be an exhaustive list of all tasks, duties, and qualifications of employees assigned to this job. Incumbents may be asked to perform other duties as required. Percentages are approximate and may vary based upon the specific job requirements at each location.Minimum Requirements:- Strict adherence to start times (subject to daily fluctuation based on the work schedule).- Overtime support based on only supervisor’s direction.Organization Relationships:Will work with all levels in the organization.

Qualifications

• Minimum 3 years of experience in the moving industry
• Must be able to demonstrate leadership
• Strong teamwork and problem-solving skills
• Ability to read, write & speak English and Japanese fluently
• Ability to clearly communicate directions to the household goods team in a professional manner
• Ability to work overtime to meet the customer needs
• Strong customer service skills
• Good computer skills- Microsoft Outlook, Word, and Excel
• High school diploma or equivalency certificate or significant or relevant or appropriate working experience
• Ability to frequently stand, bend, twist, reach, lift, push, pull, carry heavy objects in a warehouse setting.

Organization Relationships

Will work with all levels in the organization as well as Customers and subcontractors

Work Environment

(With or without accommodations) This position requires physical demands to include but not limited to standing, walking, sitting, bending, twisting, reaching, lifting, pushing, climbing, pulling and carrying of heavy objects repeatedly.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.