Customer Service Representative

Overview

Papalia Home Services

Location: Boxborough, MA (In-Person)

Schedule: 11AM - 7:30PM | Monday - Friday with rotating weekends

Papalia Home Services has been serving New England families for over 35 years with trusted plumbing, heating, cooling, and electrical solutions. We’re a locally rooted company with a reputation for excellence. We treat our customers like family and our team like heroes.

We are seeking a Customer Service Representative who thrives on connection, problem-solving, and making every interaction count.

Responsibilities

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Answer incoming calls with professionalism and warmth

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Schedule service appointments and dispatch technicians

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Resolve customer inquiries and ensure satisfaction

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Maintain accurate records in our system

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Collaborate with team members to ensure smooth operations

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Follow up with customers to build lasting relationships

Qualifications

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3+ years of customer service experience

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Experience with high-volume inbound and outbound calls

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Strong communication and problem-solving skills

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Ability to multitask in a fast-paced environment

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Positive, customer-first attitude and team mindset

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Basic computer skills (training provided)

Benefits

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Competitive hourly pay

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Medical, dental, and vision insurance

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401(k) with company match

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Paid time off and holidays

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Flexible shifts

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Ongoing training and career advancement opportunities

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Supportive and energetic team culture

Compensation

$25.00 – $30.00 per hour

If you’re ready to join a company that values your voice, supports your growth, and makes every day meaningful—apply today and become part of the Heritage Home Service team in Boxborough!

Papalia Home Services may conduct a pre-employment background check and drug test, subject to applicable law.