Vehicle Damage Consultant

Overview

Are you looking for a position where you can make a difference to the customer journey, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?

Responsibilities

The Role

Vehicle Damage Consultants are pivotal in our customers story, working in partnership with our skilled customer service, total loss and engineering teams to get the best outcome. It is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.

• Support Solus sites remotely with pre-diagnosis and invoicing
• Support our customer service agents making technical decisions
• Day 1 total loss cases
• Support training and coaching of customer service agents.
• Provide management cover of department when required