Customer Service Administrator/Operation Administrator

Overview

Customer service/ Office administrator employee will lead daily operations, ensuring exceptional client satisfaction while functioning as the critical hub between the front office and the production or fulfillment team.. The primary focus is processing orders, managing customer accounts, and maintaining data accuracy via the company’s Enterprise Resource Planning (ERP ) System

Job Title: Customer Service Administrator/Operation Administrator

Location: Wallkill, NY 12589

Job Type: Full-Time

Salary: $65,000 per year

Benefits

• 401(k)
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Paid Time Off (PTO)

Responsibilities

Core responsibilities

Customer Service & Order Management

Order processing: Oversee the end-to end order life cycle. Accurately input, track, and confirm customer purchase orders

Client Communications: Act as the primary point of contact for client inquiries, product availability, delivery tracking, and returns.

Issue Resolution: Investigate and resolve escalated customer complaints, discrepancies, or shipping delays by coordinating with productions, sales team, affiliates and logistics teams.

ERP System Utilization & Administration

System Accuracy: Maintain data integrity across the ERP system, including updating customer card profiles

Reporting: ERP or reporting system to report customer/sales date as needed

Workflow optimization: Identify bottlenecks in the order-to cash process and implement ERP configurations or workflow improvements to boost efficiency.

Office Management

Daily Operations: Manage Front-Office operations, including supervising administrative organization, handling incoming communications (phone , emails) , and overseeing office supplies.

Cross department liaison: Facilitate smooth communication between the office , filed/warehouse staff, and executive management to ensure seamless order fulfillment.

Administrative support: Assist with general accounting , invoicing, account payables/receivables (AP/AR) tasks, and vendor management where applicable. Record retention organization and filing organization.

Qualifications

Experience: 3-5 years of combined experience customer service, order processing, and office management.

ERP Proficiency: Hands-on experience with major ERP system

Management skills: Strong conflict resolution, leadership skills (demonstrate ability to lead and motivate a team), problem solving skills,

Organization: Exceptional multitasking abilities with a high level of accuracy and keen attention to detail

Company Website

https://www.catsmo.com/

Company Profile

Our smokehouse smokes fresh sustainably-raised Atlantic salmon onsite everyday. All of our smoked salmon varieties are all-natural, use no preservatives, and are never frozen before or after smoking. We don’t stock an inventory of smoked salmon—we receive our fish directly from the airport and after inspection it goes right into our smoking process and then out the door to be delivered to our customers.

The supremely delicate taste and luxurious feel of true caviar cannot be disputed. Quality caviar must have a bright glossy color, fresh, mild smell, uniformly sized eggs, and lightly salty flavor, NOIR caviar meets all of those criteria. To ensure their goal, caviar is sourced from only the best sturgeon farms around the world and every shipment is graded as it arrives to ensure that only the best makes it into the NOIR Caviar line.

Global aquaculture farms are first and foremost concerned with conservation. Responsibly operated aquaculture centers recognize that pulling fish from the world’s oceans and lakes isn’t a sustainable practice. Aquaculture centers raise fish in everything from traditional fish ponds to high-tech tank systems. Each farming technique has its own distinct environmental footprint. By choosing seafood from reputable, responsible, and conscientious farms and production systems, consumers can play a positive role in reducing fish farming's potential negative impacts.