IT Service Catalog Manager

Orange Business is here!

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

As part of the Quality of Service (QoS) organization within Digital Technology, the Service Catalog & Process team plays a pivotal role in designing, governing, and continuously improving the Corporate Digital Service Catalog. The team ensures standardized service definitions, high-quality data, and optimized processes that enable efficient delivery and lifecycle management of Digital Corporate services across the organization.

This position offers a high-visibility opportunity at the core of a large-scale digital transformation, with a strong focus on leveraging ServiceNow as the central platform for service catalog management and process orchestration.

As an IT Service Catalog Manager (ServiceNow) , you will be responsible for the end-to-end governance, design, and optimization of the Digital Corporate Service Catalog within the ServiceNow platform.

You will

• Own and manage the ServiceNow Service Catalog , ensuring accuracy, consistency, and alignment with business and IT service offerings.
• Design, implement, and continuously improve catalog-related processes , including service definition, onboarding, lifecycle management, and governance.
• Ensure all services are clearly defined, standardized, and measurable , with proper alignment to SLAs, support models, and operational workflows.
• Collaborate transversally with product teams, operations, architects, and support functions to ensure seamless integration of services into the catalog.
• Drive data quality and governance standards within ServiceNow, ensuring reliable reporting and decision-making.
• Act as a key contributor to process excellence initiatives , leveraging ServiceNow capabilities (workflows, automation, integrations).
• Support the evolution of the operating model by enabling scalable, user-centric, and business-aligned service catalog structures .
• Provide insights and reporting on catalog performance, adoption, and service quality.

About you

• Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
• Minimum 5 years of experience in IT Service Management (ITSM), Service Catalog Management, Quality Assurance, or Process/Project Management roles.
• Strong hands-on or functional experience with ServiceNow (Service Catalog, ITSM modules) is highly preferred.
• Solid understanding of ITIL processes , especially Incident, Request, and Service Catalog Management.
• Strong customer-centric mindset with a focus on service quality and user experience .
• Proven ability to work across multiple teams and geographies , influencing without direct authority.
• Strong project management skills, including prioritization, time management, and multitasking .
• Excellent communication skills in English (written and spoken) ; French is a strong advantage.
• Strong analytical thinking with the ability to translate business needs into structured service definitions and processes .
• Familiarity with the organizational landscape and ecosystem is a plus.

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. • Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working). • Professional Development: training programs and upskilling/re-skilling opportunities. • Career Growth: Internal growth and mobility opportunities within Orange. • Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. • Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.