IT Support Specialist - Copenhagen

As an IT Support Specialist within our Copenhagen office, your main focus will be to support our Copenhagen Trustpilot employees (Trusties) with their internal technical needs. In doing so, you will be part of a global team handling IT Tickets for Trustpilot offices, though mainly for Copenhagen. You will play a key role in a three-person team working on-site in the Copenhagen office supporting the day-to-day operations that ensure our hardware and software systems are running seamlessly. You love to offer assistance in fixing the issue at hand, no matter how small!

What you’ll be doing

● Provide 1st and 2nd level Internal IT Support using our ticketing system as well as in-person

● Assist with onboarding and training of new users

● Be responsible for ensuring IT hardware stock is updated

● Ensure desks have the necessary and functioning IT equipment

● Ensure stable performance of conference room systems and printers

● Create and update knowledge base articles both user-facing and internal

● Assist with office moves/renovations

Who you are

● A solid understanding of, and experience with, IT support in an international organization

● Ability to troubleshoot network problems at the desktop level

● 3-5 years of experience working in an on-site IT support role

● Ability to work on your own and also collaborate with team members (both local and global)

● Experience with Azure AD, Windows 10/11, macOS, laptop provisioning, headset/audio troubleshooting, Google Workspace, and Zoom. Cloud experience is a big plus

● The environment is fast-paced and we set the highest standards for ourselves. You need to thrive in this kind of environment

● Great interpersonal skills – you know how to connect with people and have strong communication skills

● Proven experience with ITSM tools. ITIL knowledge is a plus

● Your approach to work is structured and with a positive, service-oriented attitude

● You are fluent in both written and spoken English

What’s in it for you

● A range of flexible working options to dedicate time to what matters to you

●A competitive base salary range of 406,000DKK - 478,000DKK gross per year. This range doesn’t include any variable pay such as bonuses, awards made under Trustpilot’s equity program or other benefits

● 25 days holiday per year, with an extra 5 days holiday allocated after your 1st anniversary (prorated)

● Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community

Rich learning and development opportunities are supported through the Trustpilot

Academy, LinkedIn Learning, and Blinkist

● Comprehensive health package, pension, and full access to Headspace, a popular

mindfulness app to promote positive mental health

● Paid parental leave

● Newly renovated central office with a laid-back vibe and constant buzz of different

languages being spoken everywhere you go It’s complete with a coffee bar, canteen,

and table tennis and has a wide variety of refreshments available - you can opt-in for

breakfast and lunch at an affordable price

● Regular opportunities to connect and get to know your fellow Trusties, including

company-wide celebrations and events, ERG activities, and team socials

● Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular

social and leisure activities like go-karting, cooking classes, and escape rooms

● Employee discounts to restaurants and shops

● Tax-Free Travel (DSB)

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at

Trustpilot. We're keen to hear about your experiences as well as how you can help to create a

fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description

and feel like you don't meet all the requirements, we'd still really like to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the

universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is

open, independent, and impartial — we help consumers make the right choices and businesses to build

trust, grow and improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with

149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000

employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh,

Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on

the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work

across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant

office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace

with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a

great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is

driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to

grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive

and where different viewpoints and experiences are valued and respected. Trustpilot will consider all

applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender

identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.

Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally

identifiable information is appropriately protected. Please note that your personal information will be

transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our

Privacy Policy.

We are looking for someone to join the Trustpilot team full-time (37 hours/week) in our beautiful office in central Copenhagen (Pilestræde 58).

Applications are open from now until July 13th . Got questions before you apply? Reach out to our Talent Acquisition Partner, Karoline, at Kark@trustpilot.com .