Vendor Manager II- Internal Only

Your job

We are seeking a Senior Vendor Operations Manager to support operational planning, workforce optimization, and performance visibility across support functions. In this role, you will analyze operational data, identify trends in support volume and service needs, and help ensure resources are aligned to meet business demand.

You will partner across teams to support reporting, operational planning, and process improvements that increase efficiency and service quality. This role also contributes to cross-functional initiatives, supports operational readiness for new programs or launches, and helps translate data insights into clear operational actions.

The ideal candidate brings analytical thinking, organization, and clear communication, along with the ability to identify operational opportunities and drive improvements through data, systems, and process enhancements.

Who you are

• Monitor operational queues and performance data to ensure staffing and resources align with inbound demand.
• Analyze case volume trends, operational risks, and emerging issues to provide recommendations that improve service delivery and resource planning.
• Produce reporting and data analysis using tools such as Salesforce and Tableau to identify trends and inform operational decisions.
• Support operational readiness for product launches, incidents, and high-impact investigations by coordinating response strategies and escalation paths.
• Identify opportunities to improve processes through automation and system enhancements across operational tools and workflows.
• Facilitate operational reporting, planning discussions, and cross-team coordination to maintain alignment on priorities and service performance.
• Contribute to training, documentation, and skill alignment initiatives that support operational coverage and onboarding.

Who we are

• Requires a minimum of 7 years of related experience; or a minimum of 5 years with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience.
• Experience working in a fast-paced, data-driven environment focused on operational analysis or workforce planning.
• Familiarity with operational tools such as Salesforce, JIRA, Tableau, or comparable platforms used for reporting and case management.
• Ability to analyze large datasets, identify patterns, and translate findings into practical operational recommendations.
• Experience supporting incident management, operational escalations, or service continuity processes.
• Clear written and verbal communication skills with the ability to explain technical concepts in accessible business terms.

Internal Eligibility Requirements

• Candidates must be a current member of the Operations or Client Success organizations
• Candidates must have spent at least 6 months in their current role
• Changes in Job Profile due to reorganization/team restructure or the Sales/CS level up/auto promotion process (i.e., Account Executive to Senior Account Executive) do not affect time in role.
• Candidates must not be on an active formal performance improvement plan (PIP) or have an active written warning on their file at the time of application
• Although this role is posted as U.S. Remote, global members of the CS + Ops organization who meet the minimum requirements are also eligible for consideration.

Our mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*Comscore, Total Visits, March 2025)

Salary Range Disclaimer

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role.

Salary Range Transparency

• Tier 1 - $71,000 - $107,000 USD per year
• Tier 2 - $78,000 - $118,000 USD per year
• Tier 3 - $86,000 - $130,000 USD per year
• Tier 4 - N/A
• Tier 5 - $98,000 - $148,000 USD per year

EEO and Accommodations

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit https://www.indeed.com/careers/accommodations. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page (https://www.indeed.com/careers).

Inclusion & Belonging

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

Privacy Policy

Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal, we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs.

Agency Disclaimer

Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening. AI Notice

Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.

Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws.

Reference ID: 2026-47149

The deadline to apply to this position is Thursday, June 25th. Job postings may be extended at the hiring team’s discretion based on applicant volume.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.