Casual Concierge Security Officer

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅ Award-Winning Employer : Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people.

🚀 Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝 Professional Growth : 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!

💰 Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role

This is a flexible worker role, covering various shifts on our London Business School Contract. Typically shifts available are Monday - Friday to cover sickness and absence. Shift times will vary.

We are recruiting a professional and customer-focused Casual Concierge Security Officer to deliver high-quality security/customer service. The role combines safety, operational awareness, and excellent customer service to support a secure and welcoming environment.

Key Responsibilities

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Key Responsibilities

Security & Operations

• Deliver security services in line with Assignment Instructions and client requirements
• Conduct patrols (internal/external) and monitor site activity
• Report incidents, risks, suspicious activity, and hazards accurately
• Perform locking/unlocking duties and manage keys in line with procedures
• Monitor contractor safety and site compliance
• Operate security systems and equipment (radios, pagers, tracking systems)
• Carry out equipment checks and report faults or defects
• Supervise deliveries and goods access points
• Provide traffic control and enforce site parking restrictions where required

Customer Service & Front of House

• Provide a professional and welcoming front-of-house presence
• Communicate clearly with staff, visitors, and contractors
• Issue visitor and contractor passes in line with procedures
• Manage reception activities including sign-in and visitor coordination
• Handle lost property, deliveries, and parcel management
• Maintain a clean, safe, and presentable environment
• Liaise with Facilities Management (FM) regarding site activities

Administration & Reporting

• Maintain accurate logs and reports of incidents and daily activity
• Escalate operational issues in a timely and professional manner
• Record and report faults, hazards, and health & safety concerns
• Support business operations through effective communication and coordination

Skills & Experience

Essential

• Excellent customer service and communication skills
• Strong attention to detail and ability to follow procedures
• Ability to remain calm and respond effectively under pressure
• Basic IT skills for reporting and systems use
• Reliable, punctual, and well-presented
• Strong teamwork and conflict resolution skills

Qualifications

• Valid SIA Door Supervisor Licence (essential)
• Experience in customer service/concierge role (preferred)
• Experience in security (preferred)

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.