Associate Trainer

Overview

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The Project Operations Associate Trainier is responsible for the technical training, development, and on- boarding of Project Operations Associates. Along with the Manager of Operations Support, the trainer is responsible for recognizing and communicating areas of improvement within the group/trainees and propose solutions and execute on initiatives. The Associate trainer should be able to perform job responsibilities independently and with the understanding of how training delivery and development will affect the trainees and group operations.

Responsibilities

General Job Expectations

• Responsible for the technical development of the employees on their team/group including customer service, systems knowledge, business processes, account maintenance, etc
• Identifies and provides daily feedback and coaching on new processes, best practices, and trends to address business concerns
• Ability to act as an escalation point and support liaison for team, field office, and customer related issues
• Proactively shows initiative in identifying areas of potential risk or opportunities to increase overall group performance and customer satisfaction
• Identifies strengths and risk points of new starts/POA/Sr. POA and whether they are capable of performing the job with the goal of moving them to support larger accounts
• Facilitates the 30/60/90-day onboarding process for all new starts including shadows, one on one development, and partners with MOS for formal reviews and real time feedback
• Partners with the Professional Development group to improve training and on boarding of new starts while facilitating training workshops, and continuously reviewing and updating content to ensure most up to date information is being taught
• Adaptability to teach different learning styles
• Ability to simplify processes in order for the new start to understand AR concepts

Qualifications

General Requirements

• Must be a Senior Business Operations Associate or Sr. Project Operations Associate to be eligible
• Advanced knowledge of PeopleSoft and Excel
• Ability to hold team members, peers and leadership accountable
• Thorough knowledge of business policies and account management practices
• Strong communication skills and work ethic
• Extremely detail oriented, organized and able to effectively manage time
• Being able to work autonomously
• Action oriented

Compensation

$50,000-$72,200; $5000 bonus paid quarterly

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. To view the EEO is the law poster click here. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email hr@teksystems.com.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

City and County of San Francisco

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance and the California Fair Chance Act

City of LA

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.