Front Office Supervisor

Overview

Supervises the operational activities of the hotel’s front office while providing customer service to hotel guests.

Responsibilities

• Maintains complete knowledge at all times of:

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• All hotel features/services, hours of operation.
• All room types, numbers, layout, decor, appointments, and location.
• All room rates, special packages, and promotions.
• Daily house-count and expected arrivals/departures.
• Room availability status for any given day.
• Scheduled in-house group activities, locations, and times.
• All hotel and departmental policies and procedures.
• Enforces hotel standards, policies, and procedures with Front Office staff.
• Ensures security and confidentiality of guest and hotel information.
• Checks storage areas for proper supplies, organization, and cleanliness. Completes requisitions to replenish shortages or additional items needed.
• Monitors and ensures that front entrance, front desk, and public areas are kept clean and organized at all times.
• Assists guests with reports of lost/stolen articles, following hotel policy.
• Monitors and ensures that all cashiering procedures comply with accounting policies and standards.
• Reviews requests for late check-outs and approves according to occupancy.
• Prints report on discrepant rooms, research discrepancies and enters status accordingly.
• Inspects V.I.P. arrival rooms frequently, ensuring compliance to standards.
• Trains, mentors, develops, coaches, resolves problems, provides open communication vehicles, and recommends disciplinary actions as appropriate.
• Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED Certificate.
• Bachelor’s Degree in Hospitality or equivalent work experience is preferred.
• Three years prior experience in hotel front desk operations.
• Two years prior experience in a lead or supervisory position is preferred.
• Basic computer proficiency utilizing Microsoft applications, email, and internet.
• Basic proficiency with a variety of Property Management Systems.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Quality Orientation: Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
• Attention to Detail: Taking responsibility for a thorough and detailed method of working.
• Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
• Sociability and Networking: Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.
• Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.

Location

400 Alisal Road

Minimum Pay Rate

$20.68 per hour + $5.00 Premium

Maximum Pay Rate

$24.33 per hour + $5.00 Premium