linguistic Quality Specialist

Job Purpose

Job Purpose

This is a client-facing (or developing into client-facing) role focused on linguistic quality onboarding, strategy, process optimization, and quality data analysis and reporting. The role supports delivery teams in meeting client quality expectations while improving efficiency and outcomes.

The Customer Quality & Performance Specialist contributes to linguistic quality strategies, manages linguistic assets (such as terminology, style guides, and translation memories), and supports continuous improvement initiatives. The role may also participate in onboarding new clients and exploring AI-driven linguistic solutions

About Transform

At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Job Overview

Key Responsibilities

• Support and provide guidance to client services teams, clients, and internal stakeholders on linguistic quality frameworks
• Assist in designing and implementing quality improvement plans aligned with client-specific requirements
• Document and maintain account-level quality strategies (e.g., Translation Briefs) and support rollout to stakeholders
• Create and maintain linguistic assets including terminology, style guides, and translation memories
• Monitor performance metrics and support adjustments to strategies to improve outcomes
• Work with CAT, TMS, and QA tools such as Smartling, XTM, Phrase, Xbench, etc.
• Provide input on timelines, cost estimates, methodologies, and risk mitigation
• Track, analyze, and report on quality KPIs and performance metrics
• Support client communication by proactively addressing needs and contributing to continuous improvement initiatives (including AI-based solutions)
• Assist in root cause analysis, client escalations, and CAPA processes to ensure effective resolution
• Recommend process improvements to enhance efficiency, quality, and profitability

Skills & Experience

• Strong understanding of linguistic assets and quality strategies
• Familiarity with CAT and QA tools
• Excellent written and verbal communication skills in English; additional languages are an advantage
• Advanced proficiency in MS Office, particularly MS Excel
• Strong analytical skills with the ability to interpret quality data and derive insights
• Effective coordination, prioritization, and time-management skills
• Proven ability to collaborate with internal teams and external stakeholders
• Minimum 2 years of experience in the localization industry; linguistic or quality background preferred.

Key Competencies & Behavior

• Collaborative approach and positive attitude toward achieving team and business goals
• Strong problem-solving and decision-making skills using logical analysis
• High attention to detail and commitment to quality
• Proactive mindset with a focus on continuous improvement
• Ability to manage multiple priorities effectively
• Maintains confidentiality of sensitive and business-critical information