Patient Care Coordinator

Overview

Ready to build a career that truly matters? Your next chapter starts here.

At American Addiction Centers (AAC), we don’t just offer jobs—we build future leaders. If you are looking for a high-growth environment where your voice is actually heard and your work directly changes lives, you’ve found your match.

We believe that taking care of our communities starts with taking care of our team. That’s why we champion a progressive culture built on trust, respect, and true work/life balance. We don’t just talk about investment—we back it up by investing heavily in your continuing education.

What’s in it for you? Beyond an incredibly fulfilling mission, we offer an exceptional compensation package and top-tier benefits, including a company-matching 401(k), and premium medical, dental, vision, and life insurance.

Our Mission: We provide quality, compassionate, and innovative care to adults fighting addiction and co-occurring mental health disorders. Every single day, our passion is to empower patients, reunite families, and heal communities—body, mind, and spirit.

If you are a high-performer ready to exceed expectations and step into leadership, we want you on our team. Apply today and let’s make a difference together!

Responsibilities

The Patient Care Coordinator Is responsible for coordinating operational support for medical providers. The role includes managing provider scheduling, onboarding and communication between medical staff and other departments to ensure efficient inpatient care delivery. The coordinator serves as a key liaison, helping maintain accurate records and facilitate smooth day-to-day service delivery.

Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Organize and coordinate medical provider scheduling to ensure efficient care delivery for inpatient and outpatient services
• Responsible for welcoming new clients, assisting and/or conducting client orientation regarding program scheduling and rules.
• Ensure clients are escorted or directed to the laboratory for timely specimen collection
• Assist with random UDS collection requirements as needed
• Serve as a liaison between providers, nursing staff, administration, and other departments
• Assist with provider appointment scheduling and assist with new provider orientation as needed
• Assist with safety rounds and security checks as needed
• Provide support and encouragement to clients
• Support and encourage client participation in group, individual and family counseling services
• Support nursing services as assigned by taking vitals signs or performing other tasks as assigned
• Communicate efficiently with other departments to ensure the best care for clients and with attention to detail
• Identify situations which may be potentially harmful to clients and report any safety concerns to the charge nurse, DON and/or Executive Director.
• Adhere to company code of ethics and maintain professional boundaries with clients at all times
• Maintain confidentiality of client and company information and ability to abide by HIPAA standard and 42 CFR Part 2 guidelines
• Other duties as assigned within scope of practice

Qualifications

Education/ Experience

• High School Diploma, Bachelor's Degree preferred.
• Two years of experience in a health care setting preferred
• One year experience in behavioral healthcare preferred
• Knowledge of using electronic health record software and documentation
• Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
• Must be able to work overtime, weekends, holidays and flexible hours
• Working knowledge of Google Suite (Gmail, Sheets, Docs).
• Proficiency with electronic health records ( EHR)

Physical Requirements

“AAC is committed to principles of equal opportunities for all employees. The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws”

• Ability to sit, use hands and fingers, talk or hear, and smell continually. Ability to stand, walk and reach frequently. Ability to climb or balance, stoop, kneel, or crouch occasionally.
• Ability to frequently lift and carry up to 10 lbs. and occasionally lift and carry up to 25 lbs.
• Ability to perform detailed visual tasks, including reading printed materials and viewing information on a computer screen. Able to operate a copy and fax machine.
• The work environment is indoors and climate controlled. Occasionally exposed to outdoor weather conditions.
• Moderate noise levels as found in a business office with computer printers, households with TVs and dishwashers, and driving light traffic.

American Addiction Centers is an equal opportunity employer. American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law