Flex Chief Usher

Overview

Oversee all activity on a specific level or gate as assigned regarding Usher, Assistant Chief Ushers, Ticket Takers, and Guests. This position may be moved between seating bowl and gates depending on staffing needs for game. This position will need to be available for weekday games as well as Saturday games.

Core duties for this role include, but are not limited to

Monitor and assist Ushers in their assigned sections

• Monitor that Ushers are performing job responsibilities correctly such as seating guests, monitoring their sections, going to front of section between innings and breaks in play, and monitoring break schedule, among other duties as assigned
• At the gates, monitor that there is an even flow of patrons coming through gates, assist Ticket Takers having problems with scanners, and verify that scanners are working properly
• Assist and intervene when Ushers have encounters with guests relative to ballpark policies and ticket issues. Enlist the assistance of an Usher Supervisor, when needed, and brief the Supervisor on those situations
• Respond promptly and make decisions on any type of crises on respected lever or gate, such as a medical problem, guest struck by foul ball or bat and fan altercations. Brief the Usher Supervisor on any issues
• Responsible for precise and accurate information relayed to Medical staff, Milwaukee Police Department, and supervisors regarding incidents
• Chief Ushers report directly to Level Supervisors or the Gate Supervisor on game day

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to manage difficult or emotional customer situations and respond promptly to customer needs and/or requests for service/assistance
• Must be at least 18 years of age
• Must be able to stand for up to four (4) hours at a time
• Willing to learn and use programs on your computer and/or mobile phone to submit availability and complete necessary employment training

Our Team

The Game Day Operations team is an integral part of the Brewers Game Day, providing the best fan experience possible at American Family Field. Our team is here to welcome guests to our beautiful ballpark, assist guests during games, concerts and other events while providing a safe, family friendly experience.

Our Pitch

You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.

Perks

• Ballpark discounts
• Recognition program and incentives
• Inclusive training and development opportunities aligned with Club values

For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.