Director of Facilities & Infrastructure

Director of Facilities & Infrastructure

Department

Operations

Reports To

Chief Operating Officer

Position Summary

The Director of Facilities & Infrastructure provides strategic leadership, operational oversight, and long-range planning for Santa Maria's physical facilities, infrastructure systems, and campus operations. This executive leadership position is responsible for developing and executing strategies that ensure Santa Maria's campuses, buildings, technology systems, and infrastructure support exceptional participant care, employee productivity, regulatory compliance, and organizational growth.

The Director oversees all facility operations, capital improvement projects, maintenance programs, safety and security systems, technology infrastructure, fleet operations, vendor management, and long-term asset planning across multiple campuses. The position serves as the organizational leader for facilities strategy, ensuring operational excellence while protecting Santa Maria's physical assets through proactive planning and continuous improvement.

This position partners closely with executive leadership to support organizational initiatives, future expansion, capital investments, and infrastructure modernization while maintaining safe, welcoming, and mission-focused environments for participants, employees, volunteers, and visitors.

Essential Duties and Responsibilities

Strategic Leadership & Operational Excellence

• Provide strategic leadership for all facilities, infrastructure, and campus operations across Santa Maria properties.
• Develop long-term facilities master plans aligned with organizational strategic priorities.
• Establish operational goals, performance metrics, and continuous improvement initiatives for facilities operations.
• Lead organizational planning related to facility expansion, renovation, infrastructure improvements, and operational efficiency.
• Serve as a member of the leadership team, providing recommendations regarding facility investments, operational risks, and infrastructure priorities.
• Develop policies, procedures, and operational standards for facilities management and infrastructure systems.

Capital Projects & Infrastructure Planning

• Lead all capital improvement, renovation, construction, and infrastructure projects from planning through completion.
• Develop and maintain a multi-year capital improvement plan and deferred maintenance strategy.
• Oversee project budgets, schedules, contractor performance, and quality assurance.
• Coordinate architects, engineers, consultants, contractors, and vendors throughout project lifecycles.
• Evaluate facility expansion opportunities, property improvements, and infrastructure modernization initiatives.
• Ensure projects remain on schedule, within budget, and meet organizational quality expectations.

Safety, Compliance & Risk Management

• Ensure compliance with all applicable federal, state, local, licensing, accreditation, OSHA, life safety, and environmental regulations.
• Oversee fire alarm systems, fire suppression systems, emergency notification systems, access control, security cameras, and related life safety infrastructure.
• Coordinate regulatory inspections, fire marshal visits, safety audits, and accreditation readiness.
• Lead organizational emergency preparedness, disaster recovery, and business continuity planning related to facilities and infrastructure.
• Chair or support organizational safety committees and emergency response initiatives.
• Maintain comprehensive facility documentation, inspection records, maintenance logs, and regulatory reports.

Budget & Financial Management

• Develop and manage annual operating budgets for facilities and infrastructure.
• Develop long-range capital budgets and asset replacement schedules.
• Monitor expenditures and ensure responsible stewardship of organizational resources.
• Evaluate operational efficiencies and identify opportunities for cost savings without compromising quality or safety.
• Prepare capital requests, financial analyses, and project justifications for executive leadership.

Facilities Management & Campus Operations

• Direct all maintenance operations across Santa Maria facilities.
• Develop comprehensive preventative maintenance programs for buildings, equipment, and infrastructure systems.
• Oversee work order management systems and maintenance scheduling.
• Ensure campuses remain clean, safe, welcoming, and well maintained.
• Oversee housekeeping, janitorial services, landscaping, lawn care, pest control, parking areas, and exterior grounds.
• Manage facility signage, room identification, furniture, and campus appearance standards.
• Coordinate fleet maintenance and organizational vehicle management.
• Monitor facility conditions and proactively identify infrastructure needs before failures occur.

Technology & Infrastructure Oversight

• Oversee organizational technology infrastructure including internet connectivity, wireless networks, telecommunications systems, audiovisual systems, security technology, and related operational technologies.
• Collaborate with external IT providers to maintain reliable, secure, and resilient technology infrastructure.
• Develop technology replacement schedules and infrastructure lifecycle plans.
• Ensure business continuity of critical technology and operational systems.

Vendor & Contract Management

• Develop and maintain strong relationships with vendors, contractors, and service providers.
• Oversee procurement, competitive bidding, contract negotiations, and vendor selection processes.
• Monitor vendor performance, contract compliance, service levels, and project outcomes.
• Manage relationships with maintenance contractors, construction firms, technology providers, security vendors, landscaping companies, housekeeping providers, and other operational partners.
• Ensure vendor work meets organizational standards, contractual expectations, and regulatory requirements.

Qualifications

Education

Bachelor's degree in Facilities Management, Construction Management, Engineering, Architecture, Business Administration, Project Management, or a related field required.

Master's degree preferred.

Equivalent combination of education and significant leadership experience may be considered.

Required Experience

• 7-10 years of progressively responsible facilities, engineering, infrastructure, campus operations, or construction management experience.
• 3-5 years of leadership experience managing multidisciplinary facilities teams, contractors, consultants, and vendors.
• Demonstrated experience leading complex capital improvement, renovation, construction, and infrastructure projects from planning through completion.
• Experience managing multiple concurrent capital and operational projects while balancing budgets, schedules, staffing, and organizational priorities.
• Experience developing and managing significant operating and capital budgets, including long-range capital planning and asset management.
• Experience negotiating contracts, administering procurement processes, and managing vendor performance.
• Experience developing preventative maintenance programs and comprehensive asset management strategies.
• Experience supporting organizational growth, campus expansion, operational transformation, or major facility modernization initiatives.
• Experience leading emergency preparedness, disaster recovery, and business continuity planning related to facilities and infrastructure.
• Experience working within multi-site organizations strongly preferred.
• Experience in healthcare, behavioral health, nonprofit, hospitality, higher education, or other highly regulated environments strongly preferred.

Preferred Certifications

• Project Management Professional (PMP) certification strongly preferred.
• Certified Facility Manager (CFM) preferred.
• Facility Management Professional (FMP) preferred.
• OSHA 30-Hour Certification preferred.
• LEED Green Associate or LEED AP desirable.
• Certified Healthcare Facility Manager (CHFM) a plus.