Chief Organization Officer

About WCG

WCG delivers transformational solutions that accelerate clinical research and advance human health. We serve the experts, innovators, and pathfinders on the frontlines of science and medicine—empowering them to develop breakthrough therapies while ensuring the risks of progress never outweigh the value of human life. Together, we stimulate growth, maximize efficiency, and shape the future of clinical trials.

Why WCG

At WCG, we invest in our people because you are the driving force behind our mission. When you grow, our impact grows. When you thrive, research accelerates. We empower you to build a meaningful career while advancing the work that improves lives.

What we offer

Comprehensive health and financial protection – Medical, dental, vision, life and disability insurance, 401(k) with company match, and flexible spending accountsResources that support your whole life – Employee assistance programs and work/life balance toolsInvestment in your growth – Referral bonuses, tuition reimbursement, on-the-job training, certification assistance, and continuing education supportTime to recharge – Paid holidays, vacation, and sick timePathways forward – Career development opportunities across One WCG

We practice transparency in everything we do, including compensation. The salary range for this position reflects our commitment to fair, competitive pay based on your qualifications, experience, skills, education, and location. Together, we'll find the right fit for your expertise and our shared mission.

Job Summary

JOB SUMMARY: The Chief Organization Officer supports the client engagement function for the purpose of growing and strengthening relationships within target client groups. This role is responsible for supporting the execution of the client engagement strategy, client outreach, lead generation, and for engaging with prospects and customers to generate new and expansion sales opportunities through various methods. The Client Engagement Manager works closely with the Business Development function and business operations to engage and connect customers to advance through the sales process and is expected to consistently meet monthly and quarterly goals and targets, aligning with the overall business goals and strategy.

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required.

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In partnership with the Business Development function, drive new client relationships and expansion of existing client relationships.

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Support client engagement strategy and work cross-functionally to execute plans.

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Report on sales and performance metrics and suggest improvements.

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Participate in the development of new business pitches from RFP response to closing accounts, including CDA and MSA as needed.

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Research and discover methods to increase customer engagement.

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Ensure sales, finance and legal policies and procedures are met.

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Liaise with the Business Development function and commercial leadership to ensure message consistency in various inbound/outbound programs and campaigns as well as generate qualified prospects through excellent lead follow-up, mining, and nurturing as needed with an emphasis on working to expand contacts with key client executives.

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Utilize internal and external data resources to conduct tactical research on organizations and contacts to help drive quantity of new contacts and subsequent sales opportunities.

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Uncover needs through discovery and determine the best solutions for each account based on a customer needs analysis.

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Meet with clients to discuss their requirements their needs.

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Suggest and implement improvements in the sales cadence process. Seek out best practices and client engagement successes to incorporate into subsequent engagements to support scale.

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Utilize Salesforce to accurately and effectively track activity and update lead, account, and opportunity information, as appropriate. Develop custom reports and review data for quality and consistency.

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Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

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Attendance and punctuality are essential functions of the position.

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Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

EDUCATION REQUIREMENTS

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BS/BA degree or equivalent experience required

CERTIFICATIONS/LICENSE/REGISTRATION REQUIREMENTS

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None

QUALIFICATIONS/EXPERIENCE

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1-2 years of experience in sales or operations, preferably with a background in customer relationship management, inside sales and/or life sciences

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Record of accomplishment in quality of account relationships

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Knowledge of clinical trial design and drug development preferred

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Proven ability to develop well-positioned and thoughtful documents and presentations

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Familiar with Microsoft Outlook and Office

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Fundamental understanding of basic financial concepts

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Demonstration of the following competencies: aptitude for working cross-functionally, results orientation, customer focus, active listening skills, verbal and written communication skills, negotiation skills, presentation skills, organization agility, time management, business acumen, interpersonal savvy, ethics and values

SUPERVISORY RESPONSIBILITIES : None

Pay Range

USD $11.00 - USD $12.00 /Yr.

EEOC Statement

WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment based on merit and without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender expression, gender identity, age, marital status, family or parental status, disability, genetic information, citizenship, veteran status, or any other legally recognized basis or status protected by federal, state, or local law. WCG complies with the Vietnam Era Veterans' Readjustment Act and Section 503 of the Rehabilitation Act. We promote a "One WCG" culture where all are welcome, respected, valued, and empowered to make a difference every day to advance clinical research.