System Support Specialist I

Position Summary

The Systems Support Specialist I (SS1) provides entry-level help desk and technical support for desktop workstations, laptops, and peripheral devices for both local and remote users. This role is responsible for installing, maintaining, and troubleshooting Windows-based systems, supporting user accounts, and ensuring efficient system access. The SS1 delivers high-quality customer service while resolving technical issues and supporting Five Guys operations. Travel to remote locations may be required.

Essential Duties and Responsibilities

• Provide Level I & II help desk support for end users
• Deliver remote and on-site technical support, including travel for new store openings, acquisitions, and closures
• Install, configure, and maintain Windows systems, software, and user environments
• Manage user accounts, access control, and security configurations
• Support end users across multiple systems and applications
• Provide telecommunications support for users and devices
• Identify training needs and assist in user education
• Perform administrative tasks including documentation and correspondence
• Process invoices and submit for payment
• Ensure compliance reporting requirements are met

Additional Responsibilities

• Assist IT team members and cross-functional departments as needed
• Perform other duties as assigned

Qualifications

Education & Experience

• Bachelor's degree in Computer Science or related field, or equivalent experience (2+ years)
• CompTIA A+ Certification preferred
• Microsoft Certified Technology Specialist (MCTS) preferred

Skills & Abilities

• Strong troubleshooting skills with desktop/laptop hardware and peripherals
• Basic networking knowledge
• Excellent customer service and communication skills
• Ability to manage multiple requests and prioritize effectively
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and standard business systems

Communication

• Ability to clearly communicate technical information verbally and in writing
• Capable of interpreting and responding to instructions, documentation, and business communications

Physical Requirements

• Prolonged periods of sitting and computer use
• Occasional lifting up to 25 lbs
• Ability to use hands and arms to operate equipment