Part-Time Credit Controller

Nothing Beats Loving What You Do

If you want to wake up each morning looking forward to an invigorating challenge, this is the place for you. Passionate, hands-on talent welcome anytime.

We work hard to create software that improves people’s everyday working lives and we have a lot of fun while we turn our ideas into reality.

With an emphasis on finding the right work/life balance, we are proud to promote our relaxed and collaborative environment. We live and breathe our mission, which is to make people productive and happy. As the team grows, so does our investment in each team member’s personal development. We don’t just stop at hiring the best, we continue to nurture and develop our talent so you can get to where you want to be in life.

Our Values

There is no better way to get a flavour of what we are about than to check out our unique values.

Every decision we make, every customer we help, every line of code we write is defined by our company values.

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Show Grit and Make it Happen

We persevere when things get tough and stay focused on outcomes. Challenges don’t stop us, they sharpen us. We roll up our sleeves, adapt fast, and keep moving until it’s done. Grit isn’t just endurance; it’s the energy to make it happen.

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Every Customer Experience Must Include A Smile

We put customers at the heart of everything we do. Every interaction big or small should leave them feeling better than before. When we make their lives easier, happier, or more successful, we all win.

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Data informed, Insight Driven

We make decisions based on a combination of data, expertise, and judgment. We value facts and analysis, while recognising the importance of intuition and experience in complex or ambiguous situations.

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Collaborate to Elevate

We work across boundaries, listen generously, and win together. It’s not about who’s right, it’s about what’s best. No egos, no exceptions. We strive for a culture of innovation and inclusion - not fear.

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Experiment to Innovate

We move fast, test boldly, and learn quickly because innovation waits for no one.

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Act like it’s yours

We take ownership of outcomes – not because we’re told to, but because we care deeply about what we’re building. We're decisive. We're accountable. We make an impact.

About Us

GetBusy's specialist productivity software solutions, including Virtual Cabinet, SmartVault and Workiro, enable growing businesses to work securely and efficiently with their customers, suppliers and teams anytime, anywhere. Our solutions can be delivered flexibly across cloud, mobile, hosted and on-premise platforms, whilst integrating seamlessly with a wide variety of other class-leading core business systems.

With over 70,000 paying users across multiple market sectors and jurisdictions, GetBusy is an established and fast-growing SaaS business delivering sustained double-digit growth in high-quality recurring subscription revenue over the long term.

Our customers are in resilient industries and we benefit from favourable global trends towards improved consumer privacy regulation and productive remote working. Our high levels of recurring revenue and low levels of customer concentration give us a stable foundation from which to invest for sustained growth through product innovation and substantial market expansion.

Our 140+ people operate from the UK, USA and Australia with offices in Cambridge, Houston and Sydney.

The Team

We’re a small, central finance team who work across all of our brands and who have responsibility for all things finance - from invoicing and credit control to external and board reporting.

Although we’re a small team, we don’t just keep to ourselves; we work closely with other teams throughout the wider business. We use some great tools, like NetSuite for our AR and GL, Payhawk for our staff expenses and Payfit for our payroll to help us to work efficiently and keep on top of our game.

This role will report to the Finance Manager and work closely with our AR & AP Specialist, both of whom are UK based, to keep the transactional side of the business running like clockwork. The role will be involved in all our brands, namely Virtual Cabinet, Workiro and SmartVault. The UK-based finance team also includes our Group Financial Controller, Group Financial Accountant, Cash Flow Analyst and our US based Finance Manager.

The Job

We're looking for a part-time Credit Controller with strong hands-on experience in credit control and accounts receivable. This is a varied role that will suit someone who enjoys being part of a collaborative team, is happy to roll up their sleeves, and takes pride in keeping things running smoothly. Alongside core responsibilities, there will be regular and ad hoc tasks as the business needs them.

Responsibilities are expected to include, but won’t be limited to:

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Posting and allocating cash receipts daily across the UK, US, Australia and New Zealand

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Proactively contacting customers by phone and email to chase overdue payments

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Maintaining detailed records of all customer interactions and payment commitments

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Managing the monthly aged debt ledgers across the Group

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Resolving customer account queries and disputes with a focus on accuracy and a positive customer experience

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Working closely with Customer Service and Sales team to delivery a high standard of customer experience

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Completing the monthly target-setting reports and presenting findings to the Finance Manager and GFC

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Escalating disputed debts to third-party collection agencies where required

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Collaborating with reseller partners to resolve queries and discrepancies

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Reviewing DD amounts for Australian customers and communicating relevant changes to the Australian team

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Supporting the GFC in the preparation of the annual and bi-annual bad debt provision

Essential Skills

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Proven experience in a credit control or accounts receivable role, with a solid understanding of end-to-end AR processes

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Strong working knowledge of finance and billing systems, with the ability to pick up new platforms quickly

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Proficient in Microsoft Office, particularly Excel

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Excellent attention to detail with a methodical approach to reconciliation, cash collection and record-keeping

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Strong communications skills – confident and professional when dealing with customers by phone and email, including in challenging or sensitive situations

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Able to manage varied workload, prioritise effectively and meet deadlines in a fast-paced environment

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Self-motivated and dependable, equally comfortable working independently or collaboratively as part of a team

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A flexible, can-do attitude – happy to pitch in with ad hoc tasks and projects as needed to keep the finance team running smoothly

Desired Skills

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NetSuite experience would be a bonus, but it’s not essential

We want everyone to feel included and comfortable applying for our roles. We encourage applicants to let us know at any stage of the application or interview process if they require any reasonable adjustments to be made. If you wish to apply for the above role but need the application form modifying please email peopleandculture@getbusy.com so we can look at making any changes.